Leveraging automation and innovative tools is key to staying ahead of competitors. Telegram, the messaging app known for its secure communication features, offers more than just a platform for chatting.
Its robust bot ecosystem has become a game-changer for businesses all around the world and in this article, we will walk you through the nine ways it can help your business!
What is Telegram?
You can send pictures, messages, files, and videos of any type with Telegram. The app allows you to create groups for up to 200,000 people or channels for broadcasting to countless audiences.
Telegram’s user-friendly interface coupled with a wide array of functionalities, including file sharing, voice messages, and stickers, has made it a go-to platform for both personal and professional communication, attracting millions of users globally.
Telegram is for everyone who wants reliable, fast messaging and calls. The platform supports mentions, replies, and hashtags. It helps maintain order and keep communication in large communities efficient.
Bots are third-party applications that run inside Telegram. You can use them to:
- Integrate with other services such as Gmail, YouTube, and GitHub
- Get personalized notifications and news
- Accept payments from Telegram users
Nine Ways In Which Telegram Bots Help Businesses
Interact with existing and potential customers
For most businesses, interacting with clients is one of the most labor-intensive actions. Responding to questions is an integral part of customer service. You also have to be able to handle requests that arise during the work process.
You can use a Telegram bot to create a “knowledge warehouse.” This knowledge base can answer the FAQs that your customers may have. A robot can do it better than you ever could.
WordPress Telegram Bot by Creative Minds
With Telegram Bot Plugin for WordPress, you can send automatic group messages based on user interaction.
For instance: if users write “problem”, the bot answers with the FAQ link. Someone writes “checkout issue”, and the bot sends the contact information of the support team.
This WordPress plugin comes with several other useful features. Among them is the WordPress Repeater, which helps you effortlessly archive and display messages from a designated group using a simple shortcode, making content management on your WordPress site much easier.
The Email Repeater, on the other hand, ensures that vital information isn’t missed, enabling the forwarding of group or channel messages to designated email addresses while allowing the exclusion of specific “stop words” from triggering the bot.
This toolkit transforms how you communicate across various platforms.
Whether it’s sending tailored Group Messages, posting predefined content on Channel Messages, or ensuring quick updates via additional functionalities like SMS Repeater and SMS Alerts to mobile devices, our WordPress Telegram plugin can surely revolutionize your outreach strategies.
Finding a domain name
In today’s world, it’s almost impossible to have a business without having a website. Yet in too many cases, when companies go to register a domain name, it’s already taken.
The alternative is to learn more about the owner and contact them if needed. Telegram has a WHOIS bot to help you on that endeavor. The WHOIS bot allows users to find all the information about a domain. It tells them who the owner is, and whether it’s available or not.
Telegram bots encourage users to take part in brand promotions. You can ask them to take selfies near your shop, in your café, or with your products. They can later post those photos on social networks and send them back to you for a reward.
It works as well as traditional radio or TV advertising and is almost free. They’re fun and easy to do, and customers like them because they can get a reward at the end.
The Telegram Plugin for WordPress can also help you boost engagement.
You can create commands that encourage interaction. For example, when someone types “joke,” the bot can reply with a funny one-liner, instantly bringing a smile to your customer’s face. Or, when users ask for “entertainment,” the bot suggests a cool game related to your brand, keeping them engaged.
There are endless ways for the bot to join conversations and make interacting with your brand fun and memorable.
Bots help you get rid of forms on your website. They enable discussions with your customers. It’s a great tool to generate qualified leads for your business.
You can deploy it on the web and in mobile apps, with no coding required. It offers terrific insight into products you might already use, such as HubSpot and Slack.
Pricing ranges from free to affordable paid plans. Bots fit the needs of most small and mid-sized companies.
Chatbots are cheaper and more efficient than human representatives. Customers are not usually happy to interact with them, but by setting everything up correctly you can create an illusion that they are talking with an actual person.
Bots can engage in complex conversations, especially in the text mode, but they can also use rich content such as images.
Thanks to chatbots equipped with rich content mode companies can showcase products. Telegram also has access to a vast audience of 200 million users.
Getting immediate feedback from users
Customers can also use Telegram bots to reach you. This feature gives valuable information to help you advance your Telegram business model. To get feedback about a new good or service, all you have to do is ask your customer.
Phone calls are pricey, and they annoy people if you call at an inconvenient time. Customers almost always ignore the mail. Messages are a perfect way out.
According to reports, businesses deal with 265 billion customer requests every year. Investing in Telegram bots helps companies to optimize customer service costs. Businesses should not overlook these costs, as they are never a cheap affair.
Small companies save costs with AI, which enables them to automate routine procedures. It also allows them to scale chat support during busy AI hours. It provides new customer service models.
You can use Telegram bots to schedule posts and view channel stats. You can also use it to add react buttons, write rich text posts, and so on.
Also, with Telegram, there’s no need for press releases and other traditional methods of getting messages out. All you need is one click to send a message to all your customers.
Telegram is free, and it has a broader reach. It is the shortest and the quickest way to reach your clients wherever they are.
Anticipating user needs
A smart chatbot can offer services based on the prior requests of a particular customer. It can start doing so after it learns enough about him or her.
For example, imagine a travel service has a customer who goes to the Caribbean twice a month for a year. After a few months, the bot will be able to offer information on room availability. It can send an alert a few days in advance of that customer’s usual travel date.
The bot may also learn about restaurants and cafes near the customer’s destination. That, of course, would be a bonus for the customer.
Telegram bots can be powerful allies when employed correctly. There’s no doubt that Telegram Bots Help Businesses, so it’s only a matter of time to adopt them.
To create a unique experience for your chat members be sure to check our Telegram Group Bot Manager. This unique tool combines the power of Telegram bots with the flexibility of WordPress.
It sends automatic emails and SMS based on Telegram conversations and also shows Telegram messages in WordPress.