Magento Custom Hourly Support Package Details
What We Do
Who Benefits The Most
How Many Hours Do I Need
How Magento Support Helps You
- Boost Performance – Is your site slow? Are users having a hard time loading pages? We’ll evaluate it and come up with a plan
- Solve Conflicts – Experiencing constant crashes and errors? We can troubleshoot for you
- Fix Theme – The site visual is off? Elements are misaligned or broken? You might need a theme adjustment
- Fix Extensions – Fix extensions or add features to an existing extension
- Develop Modules – Develop new modules based on your requirements
Fixing Common Magento Errors, such as
- Access Denied
- Magento logging out too soon
- 500 Internal Server Error and 503 error
- Categories not showing on the Front-End
- Shopping cart price rules not working
How CreativeMinds Support Work
It’s simple! Once you purchase the service, just send an email to our support team so we can arrange the best way and time to perform the service.
Note that, due to the nature of the service, we might require full FTP and server access.
Why CreativeMinds Support
There are many reasons why you should hire us. Are you not sure or have a question? Get in touch with us!
- Expertise – Our team is formed by Magento specialists. We know what we are doing
- Security – The integrity of your site and data are always the main concern to us
- Priority – Your support tickets will be handled first, ensuring we can work together smoothly
- Communication – Our team is ready to communicate and solve all questions in English
Magento Custom Hourly Support Package Questions
I've just purchased support hours. What do I do? When will the service be performed?
You should have received a receipt with your purchase information. Please send an email to firstname.lastname@example.org and we’ll kick-start the project.
As a rule, customization projects are performed within 10 business days after the date of purchase, and we agree on a date as soon as we get in touch.
This period can change if the project is particularly complex, but in that case we will notify you.
How experienced is the CreativeMinds support team?
Our developers are Magento specialists with extensive PHP, database and eCommerce knowledge.
Our two-tier support system helped them achieve a 78% “great” and 10% “ok” score for regular support tickets between February and April of 2019. Important to note: with this package, your tickets will be handled with priority.
Learn more and meet our team!
How many hours do I need?
That depends heavily on which issues you would like to be handled. But don’t worry: we calculate that for you. Please send an inquiry using the form below to know more.
Individual support, auditing and customization projects can each have varying durations. The better you are able to explain your needs, the more efficient the service will be.
Do I need to give CreativeMinds server access?
Most likely yes, as virtually every support task requires fine-tuning internal settings and it’s not efficient to relay these changes as suggestions to the customer. This includes an admin account on Magento and access to server files via FTP.
If you are worried about your main admin account, we can help you setting up an admin account which you can delete in a later moment.
Finally, we are happy to provide you with an overall list of changes we performed so you can keep track of them.
Magento Custom Hourly Support Package – Terms of Service
- Customization projects will be performed within the next 10 business days
- In case we are unable to complete the project, we will provide a full refund
- In most cases, we will need to access your server (both FTP and WP-Admin) and might need to modify existing settings
- We own the rights to reuse the code we create in one of our next product releases. This will enable us to continue to support this project with every new product version released
- We will not be liable for any loss of data. Please backup your site before we start working
Keeping your Product Up-To-Date With Latest Product Updates
When we offer custom features we always add them back to the product base.
The reason is that it also benefit the customer as his version is not branched out of the main product version and he can continue updating the product.
In such case we also take the responsibility to make sure this feature will work from here after no matter which platform version or product version will be released.
In case your version is separated from the main branch, you will not be able to receive additional updates and will have to pay separately each time we push features or bug fixes for updating your unique version.