WordPress Plugins and Magento® Extensions Helpdesk

WordPress Plugins and Magento^® Extensions Helpdesk

Search our documentation before submitting a support ticket – Click Search our Products Documentation >>

If you have a general or pre-sale question please use pre-sale form instead

Name *Please enter your name as used when buying the product
Email *Please specify the reply-to email address
Platform version *Please indicate platform version you are running (WordPress/Magento platform version)
Product name and version you are using *Please indicate the product name and version you are using. Make sure you have the latest version before contacting support. To download the latest version you need to login here
License key number or purchase ID *Please include your license key or purchase ID (5-6 digits) without it we will not be able to support you
Please describe the support issue *
Please describe the support issue in details. Supply a URL if possible.
File Upload Upload any additional document needed to describe your request (Files accepted: PDF / DOC / DOCX / PNG / JPG / GIF)
URL for admin dashboard In case you have a severe bug related with our product we will need to access your admin dashboard to locate the source of the problem and fix it. Please supply a temporary admin credentials.
In case it is not possible to access your site please ask us about the option to access our demo server to demonstrate this bug over our side.
Please notice: You can send your temporary access credentials using a seperate form for enhanced security
Username Temporary admin username (remove once ticket is resolved)
Password Temporary admin password

WordPress Plugins and Magento^® Extensions Helpdesk