What Makes a Great Magento Support Service (and How to Find One)

Nathan Orr

Magento is the most popular, and powerful, dedicated eCommerce platform to create webstores.

What Makes a Great Magento Support Service (and How to Find One)

But despite Magento’s easy-to-use interface and comprehensive website building features, every online business will need a little help from time to time. Whether it’s due to compatibility issues from extensions and updates, or the implementation of new features, hiccups will happen.

Not to mention the general maintenance that’s required to keep a webstore current, high-performing, and relevant alongside its competitors.

When these technical moments come, a well-established relationship with a Magento support team makes all the difference in the world.

Of course, there are many companies out there offering such services, and not all of them are of the highest quality. Meaning, it’s critical that users take their time to carefully find a Magento support partner who meets all their needs. Otherwise, there’s a good chance that a lot of time, money, and effort will end up going down the drain.

With all that in mind, here’s a quick guide on what makes great Magento support, and where users can reliably find it for themselves.

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5 Requirements for Great Magento Support

5 Requirements for Great Magento Support - What Makes a Great Magento Support Service (and How to Find One)

When beginning to browse for a long-term Magento support team, there are a few key things to look out for. We’ll go into a list of what those are momentarily, but first, let’s talk about where to start searching.

Magento doesn’t actually offer customers hands-on website support themselves, meaning users will need to find a third-party Magento support team instead. While we’d love to just talk about our own third-party Magento support services here, a brief Google search will also provide a list of viable options.

However, telling the difference between quality support providers, and less-than-quality providers, does take some careful research. Here are five tips to keep in mind for when you’re looking around:

1. A Support Team Focused on Magento

A Support Team Focused on Magento - What Makes a Great Magento Support Service (and How to Find One)
For starters, it’s a good idea to ensure that the company you choose is focused specifically around working with Magento.

Magento is easy to use, but designed complexly enough to require an intimate understanding of the platform to modify it. So, while there are some development agencies out there that offer support for everything, they are almost always lacking.

Ensuring you hire Magento experts is the best way to guarantee competence from your support, and satisfaction with your website.

2. Able to Demonstrate their Expertise (Magento Certified Developers)

Able to Demonstrate their Expertise (Magento Certified Developers) - What Makes a Great Magento Support Service (and How to Find One)

Adding to the point above, any company can simply put a sentence on their website saying they know Magento’s ins-and-outs. However, only a Magento certified developer will be able to prove their expertise with a badge issued by the platform.

This badge is a quick way to see if a support team is officially qualified to work with Magento. But at the same time, certification isn’t a hard-set requirement, and there are many excellent uncertified Magento developers out there.

Basically, a Magento certification badge is a good way to see if a support team knows their stuff to quickly find candidates. But those without certification aren’t necessarily ones you should dismiss, and still have the potential to be your perfect fit.

3. Offers Transparent Pricing Structures

Offers Transparent Pricing Structures - What Makes a Great Magento Support Service (and How to Find One)
Nobody likes hidden costs, and any support team that depends on them is probably not too friendly toward their customers.

In order to maintain an effective business relationship, both website owners and their Magento support teams need to be on the same page.

This means detailing straightforward costs for website work, and all specific tasks, before any of the labor has a chance to start. Of course, due to the nature of some website upkeep, cost approximations might be necessary on occasion. What matters most here is that both parties maintain clear-communication, and respect, for the other.

The best way to discover how well a Magento support service does this is to locate their pricing pages and reviews. From these, a general idea of support service costs, and how well they work with previous customers, can be determined.

4. Provides Support Models that Match your Business

Every online business is unique, and all operate at their best when working under schedules specifically catered to their operations.

With that said, flexible options between support models is a must for any great Magento support provider. Whether your webstore requires monthly, weekly, or even daily attention, the availability of your support team must match your needs.

5. Are Accessible when Needed

Are Accessible when Needed - What Makes a Great Magento Support Service (and How to Find One)

While it is unrealistic to expect 24/7 access to a support team that intimately knows your business, if something goes wrong with your website, there needs to be a way to get a quick response.

This last point might seem like a no-brainer, there’s a lot of hard-to-reach support services out there. And after all, what’s the point of paying for a support team when they aren’t around when you need them?

So, whether they are reachable through live chat, by submitting a support ticket, or emailing them directly, ensure the Magento support team you choose offers easy means to get in contact. Additionally, learn what response times you should be able to expect from them in return.

Note: A lot of Magento services and extensions come with complementary support emails and tickets too, so keep an eye out.

CreativeMinds Magento Support Team Services

Our in-house team of developers have created a range of extensions, and provide ongoing support services, for everything Magento.

We support all versions of the platform, offering assistance as users need it to keep their websites up-to-date.

From website consultations and performance services, to custom hourly support and extension installations, our certified Magento experts are standing by. If you need help with Search-Engine Optimization, we’ve got you covered there too.

But, after talking about everything above, you should see that these above claims aren’t enough to demonstrate any real value. Instead, feel free to reach out and get to know our services personally, or browse around with the above tips in mind until you find a Magento support team that’s perfect for you!

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