CreativeMinds Checkout Frequently Asked Questions

I’m having trouble placing an order

Leave a message in this form and describe the problem. We’ll respond as soon as we can.

Does the products’ price include VAT?

Our business is registered outside of Europe and North America. Therefore, we do not charge VAT or sales tax for the purchase.

What happens once the purchase is complete?

You will receive an email with the direct download link for each product in a .zip file, along their license keys.

Don’t worry about losing this email: this information is always available in the customer dashboard. Check the video tutorial Hot To Manage Your CM Downloads for more information.

Can I upgrade my purchase in a later moment?

For sure! If you bought one of our product and would like a higher version, just get in touch with us.

Most of the times, we’ll be able to charge only the difference.

Can I test your product before purchase?

Magento

Most of our extensions and modules have live demos. Get in touch with us via this page or via chat for more information.

WordPress

For security reasons, it’s not possible to test the back-end of our plugins.

Note that many of our plugins have free lite versions, which can be found on WordPress.org. Additionally, you can find videos and screenshots of all of our plugins in their product pages. All of their features are also listed and explained in their documentation pages.

Any examples of live websites with your products?

Over the years, we have been lucky to help wonderful people in their projects. You can head to the Customer Stories page to see the story of customers that were kind enough to share with us.

Also note that many of our product pages have showcase websites.

I’m worried about GDPR and other privacy regulations.

We understand your concern and we try to make sure our products are up to speed with the most recent international regulations. Read the guide GDPR and Privacy for more information.

Also note that, if you have specific compliance or privacy demands for WordPress plugins or Magento extensions, we are ready to offer consultancy or develop tailored customizations. Contact us.

Can I add multiple products to the cart?

Sure. You can collect several products and add them to the cart.

Do I have to pay once? Or is this a subscription?

Only once. Once you buy our products, you can use them forever (this only doesn’t apply to the WordPress Plugin Suite or the All Access Pass for Magento).

Products come with a license key, which are valid for one year from the date of purchase. This key grants free support and updates while it’s active. Products will continue to work on the same site the license was activated after the license has expired. To learn more, check the Terms and Conditions page.

Can I ask for a refund after purchase?

Yes, under certain terms. Check our Refund Policy for more information.

Note that we don’t grant refunds for purchases of the WordPress Plugin Suite or the All Access Pass for Magento 1 and Magento.

I need an invoice with my company details

After purchasing, you can use our custom invoice tool to add your company info and even VAT number to the purchase invoice.

Check this video tutorial for more information: Creating and Downloading an Invoice.

How do I apply a Discount Code? Where can I find one?

During promotions, often the discount code is applied automatically. To learn how to add it manually, please check the guide Applying a Discount Code.

In order to not miss these opportunities, be sure to:

Note that discount codes may have limitations, such as a set expiration date or a minimum cart value.

Do you have a page where I can check your Terms and Conditions?

Yes! Head to Terms and Conditions and let us know if you have any questions.