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Product Return RMA Extension for Magento 2 by CreativeMinds

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Build customer trust and fidelity! The RMA extension helps you manage a complete Returns System in your store, letting your customers request returns in a simple and easy way.

Product Return RMA Extension for Magento® 2

The Magento RMA (Return Merchandise Authorization) extension helps you manage a Returns System in your store, allowing your customer to request a return in a simple and easy way.

Easy Customer RMA Request Form

Provide your clients the option to return products by using a straightforward form.

By being transparent about the return policy and giving customer flexible options, the store builds credibility.

A RMA request form in customer account
A RMA request form in customer account

Poweful Admin Dashboard and Tools

Admins receive the power to control the exchange or return of items sold to customers, ensuring a clear way of tracking items until all transactions are closed. They can also edit and create individual RMA requests for efficient management.
A RMA request editing screen from the admin dashboard
A RMA request editing screen from the admin dashboard

Relevant Notifications

The admin can set notification for customers and vendors alike so that they can track RMA requests and status updates.
RMA Settings screen in the Back-End
RMA Settings screen in the Back-End

Provide your customer with the highest standard of service by streamlining the RMA process.

Using the Product Return RMA Extension

  • Easily create a RMA request –  After selecting the order and products, the customers choose the request type, package condition, reason for the submission, and also have the opportunity to write a message.
  • Partial Return per order – If the order contains several items, customers can select which they wish to return.
  • Create RMA request from the store Back-End – Admins can also create RMA requests on behalf of a customer from the admin dashboard.

Product Return RMA Related Extensions

M2 True Edit Orders
Provides the functionality to quickly edit ANY information in a Magento order, without creating a duplicate order
M2 Product Questions
Enables your customers to ask a questions directly on the product page which admin can approve and answer.
M2 Product Review Coupon
Encourages customers to submit their product reviews in exchange for a coupon.
M2 Fancy FAQ
Creates a beautiful responsive FAQ page which includes categories and questions with answers.

Product Return RMA Related Resources

Product Return RMA Extension Features

Please check the user guide to learn more about this extension.

  • Easily create a RMA request –  After selecting the order and products, the customers choose the request type, package condition, reason for the submission, and also have the opportunity to write a message.
  • Partial Return per order – If the order contains several items, customers can select which they wish to return.
  • Create RMA request from the store Back-End – Admins can also create RMA requests on behalf of a customer from the admin dashboard.
  • Custom Status, Types and Reasons – In the case of more complex return requests, the admin can quickly add custom information. For instance, adding the “RMA Not Approved From Finance” status, the “Partial Refund” type and the “Expected a Different Product” Reason.

Product Return RMA Extension Image Gallery

Product Return RMA Extension Demo Request

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Product Return RMA Extension Frequently Asked Questions

Can a customer return any order?

For every order that has been shipped the customer will be able to create an RMA request.

When can a customer return a order?

Once the order status has been changed from ‘pending’ and the order has been shipped.

Can store admin set different options for the return for the customer to select from?

Yes, this is configured in the admin settings within the extension.

Does the store admin get notified when an RMA is created by the customer?

Yes, the admin is notified of RMA requests.

Can admin initiate a credit memo from the RMA?

Yes, there is a option to create a credit memo per return in RMA management in the Admin Panel.

Can a customer create RMA for only part of the items in the order?

Yes, he can choose the quantity and items from his order.

Can the RMA extension work with the Cminds Marketplace extension?

We have an RMA add-on for the marketplace extension that combines the two extension together.

Still have questions? Send us a message and we will reply within 24 hours.

 

 

Product Return RMA Extension Release 8th Jan 2018