Product Return RMA Extension for Magento 2 by CreativeMinds

Cminds >> Extension for Magento® 2 >> Product Return RMA Extension for Magento 2 by CreativeMinds

Product Return RMA Extension for Magento 2 by CreativeMinds

Product Return RMA Extension for Magento 2 by CreativeMinds video placeholder

Build customer trust and fidelity! The RMA extension helps you manage a complete Returns System in your store, letting your customers request returns in a simple and easy way.

Product Return RMA Extension for Magento® 2

The Magento RMA (Return Merchandise Authorization) extension helps you manage a Returns System in your store, allowing your customer to request a return in a simple and easy way.

Easy Customer RMA Request Form

Provide your clients the option to return products by using a straightforward form.

By being transparent about the return policy and giving customer flexible options, the store builds credibility.

A RMA request form in customer account
A RMA request form in customer account

Poweful Admin Dashboard and Tools

Admins receive the power to control the exchange or return of items sold to customers, ensuring a clear way of tracking items until all transactions are closed. They can also edit and create individual RMA requests for efficient management.
A RMA request editing screen from the admin dashboard
A RMA request editing screen from the admin dashboard

Relevant Notifications

The admin can set notification for customers and vendors alike so that they can track RMA requests and status updates.
RMA Settings screen in the Back-End
RMA Settings screen in the Back-End

Provide your customer with the highest standard of service by streamlining the RMA process.

Using the Product Return RMA Extension

  • Easily create a RMA request –  After selecting the order and products, the customers choose the request type, package condition, reason for the submission, and also have the opportunity to write a message.
  • Partial Return per order – If the order contains several items, customers can select which they wish to return.
  • Create RMA request from the store Back-End – Admins can also create RMA requests on behalf of a customer from the admin dashboard.

Product Return RMA Related Extensions

True Edit Orders for Magento 2
M2 True Edit Orders
Quickly edit ANY information in Magento orders, without creating a duplicate order (the Magento default). Fixes issue that can cause many syncing problems between Magento, CSRs, fulfillment systems, credit card processing and accounting.
[ Video]  [ Userguide]
Product Questions for Magento 2
M2 Product Questions
Let your customers ask questions directly on the product page. The store admin can approve, edit and answer each of them.
[ Video]  [ Userguide]
Product Review Incentives Extension for Magento 2
M2 Product Review Coupon
An automatic notifications system that encourages customers to submit their product reviews in exchange for a coupon code. This will help you to acquire valuable user-generated content on your Magento® store.
[ Video]  [ Userguide]
Fancy FAQ for Magento 1
M2 Fancy FAQ
Fancy FAQ extension for Magento 2 creates a beautiful responsive FAQ page. Your customers can easily search FAQs. Admin can create categories and add question and answer per each.
[ Video]  [ Userguide]

Product Return RMA Related Resources

Product Return RMA Extension Features

Please check the user guide to learn more about this extension.

  • Easily create a RMA request –  After selecting the order and products, the customers choose the request type, package condition, reason for the submission, and also have the opportunity to write a message.
  • Partial Return per order – If the order contains several items, customers can select which they wish to return.
  • Create RMA request from the store Back-End – Admins can also create RMA requests on behalf of a customer from the admin dashboard.
  • Custom Status, Types and Reasons – In the case of more complex return requests, the admin can quickly add custom information. For instance, adding the “RMA Not Approved From Finance” status, the “Partial Refund” type and the “Expected a Different Product” Reason.

Product Return RMA Extension Image Gallery

Product Return RMA Extension Frequently Asked Questions

Can a customer return any order?

For every order that has been shipped the customer will be able to create an RMA request.

When can a customer return a order?

Once the order status has been changed from ‘pending’ and the order has been shipped.

Can store admin set different options for the return for the customer to select from?

Yes, this is configured in the admin settings within the extension.

Does the store admin get notified when an RMA is created by the customer?

Yes, the admin is notified of RMA requests.

Can admin initiate a credit memo from the RMA?

Yes, there is a option to create a credit memo per return in RMA management in the Admin Panel.

Can a customer create RMA for only part of the items in the order?

Yes, he can choose the quantity and items from his order.

Can the RMA extension work with the Cminds Marketplace extension?

We have an RMA add-on for the marketplace extension that combines the two extension together.

Product Return RMA Extension Release 8th Jan 2018

We Accept All Major Credit Cards
Accepted payment methods include all Credit Cards and PayPal