Magento 2 FAQ ExtensionThe Product FAQ Magento Extension gives customers an easy way to ask questions about any product on your store directly on the product page.
Store Product Page Customers Questions Widget
The Product FAQ Magento Extension gives customers an easy way to ask questions about any product on your store directly on the product page.
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The question form is shown at the bottom of the product page and allows users to see existing questions which have been previously answered and to submit new questions. The Magento FAQ module gives customers the chance to find more information about a product before purchasing, and saves your customer support team valuable time. |
Showing the bottom of the product page with question form and already answered questions |
Store Product Page Questions Widget
The product question extension allows both admin and vendors to manage customers questions and answers and choose which should be shown on the product page.
Showing admin edit question form | Admin and vendors can post their answer to a new question, edit existing answers, rephrase the question, and delete old or irrelevant customer questions. |
Back-end Management
This Magento FAQ extension adds the needed functionality to improve your store page with user generated content that comes directly from your target audience.
| The FAQ extension also provides the store administrator with useful feedback as to what might not be clear with your product description. |
Product Questions Grid in Admin Panel |
Using the Product Pages Questions Extension
- Add valuable user-generated content to your product pages
- Add a question form to each product page which allows your customers to easily ask questions
- Manage questions and answers and decide which will show on the product page
- Manage email notifications sent to customers and admin
- Understand what is unclear about your product pages
Product Questions Extension Related Resources
Product Questions Extension Image Gallery
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- Configuration in Admin Panel
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- Product Questions Grid in Admin Panel
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- Answers Form in Admin Panel
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- Questions Form on Product Page
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- Q&A on Product Page
Product Questions Extension Frequently Asked Questions
Please check the user guide to learn more about this extension.
Is there any admin moderation on questions before they are visible?
Yes. Moderation is optional. Within the configuration settings you can choose to enable or disable moderation. With it disabled questions can be asked by customers and answered by vendors without Admin approval.
To learn more about this feature see this Help article.
How are admins notified of new questions?
Admins receive email notifications when new questions are submitted.
Are there any limits to the number of questions that can be asked or answered?
There are no limits to the number of questions and answers that can be asked.
Can customers ask multiple questions?
Yes. Customers can ask multiple questions. There is no limit to this.
Is the extension mobile responsive?
Yes. The extension is fully mobile responsive.
Can customers edit or change answers?
No. Once questions have been submitted only the Vendor or the site Administrator is able to edit or change answers.
To learn more about admin management of questions, see Help article or for vendor management of questions, see this help article.
