Marketplace RMA Module for Magento 2 By CreativeMinds

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Marketplace RMA Module for Magento 2

Marketplace RMA Module for Magento 2 By CreativeMinds video placeholder

Easily handle RMA (Return Merchandise Authorization) requests on your Magento stores.

The Magento RMA Requests Module is a breeze to configure, submit and manage customer returns

It is a truly hassle free solution for RMA requests that are often time consuming to manage. Built for the customer, admin and vendor to streamline requests, ease support and improve customer satisfaction.

The RMA module works in three easy steps:

  1. Configure RMA statuses, types and reasons
  2. Let customers send RMA requests
  3. Handle RMA requests via admin panel or give permissions to vendors

RMA Requests Module Configuration

RMA Statuses

Manage the types of statuses that can be set for different stages in the RMA process. Create as many statuses as you like for own or vendor usage.

Examples: Open, Closed, Disputed, Possible fraud.

Admin RMA Status Management
Admin RMA Status Management

RMA Types

Specify types of user merchandise returns to better organize the requests.

Examples: Return, Discount voucher, Change size.

Admin RMA Type Management
Admin RMA Type Management

RMA Reasons

Give customers reasons for returning the merchandise in order to determine whether it is in line with the refund policy.

Examples: Item damaged, Wrong size, Customer didn't like product.

Admin RMA Reason Management
Admin RMA Reason Management

Marketplace RMA Module Customer and Admin Journey

Marketplace RMA Module Related Resources

You need to have the Multi Vendor Marketplace Extension installed before using this module.

Marketplace Multi-Vendor Manager Extension for Magento 2 with Frontend
M2 Marketplace Multi-Vendor Manager
Turn your online store into a Multi-vendor Marketplace with multiple supplier accounts that can create, update, track and manage products, orders and shipments, while maintaining exclusive admin capabilities.
[ Video]  [ Userguide]

Marketplace RMA Module Related Products

Magento Multi-User Account for Magento 2
M2 Multi User Account
Allow each of your employees to perform different actions in accordance to their role in the company without risking sensitive information by adding sub-users to your Magento® account.
[ Video]  [ Userguide]
Marketplace Multi-Vendor Manager Extension for Magento 2 with Frontend
M2 Marketplace Multi-Vendor Manager
Turn your online store into a Multi-vendor Marketplace with multiple supplier accounts that can create, update, track and manage products, orders and shipments, while maintaining exclusive admin capabilities.
[ Video]  [ Userguide]
Custom Coupons Error Message Extension for Magento 2
M2 Custom Coupons Error Messages
A clever Magento® extension that allows you to easily create, track and display multiple custom error messages that explain to customers why their coupons could not be applied in your Magento® store.
[ Video]  [ Userguide]

Marketplace RMA Module Detailed Features

Please check the user guide to learn more about this module.

Unlimited RulesUnlimited Rules – No limits for creating RMA types, statuses or reasons
Customer SubmissionsCustomer Submissions – Easy management and creation of return requests via my account page
Admin ManagementAdmin Management – Streamlined and modern interface to manage RMA requests and configure rules
Vendor ManagementVendor Management – Allow vendors to handle customer RMA requests via vendor panel
Email NotificationsEmail Notifications – Choose to notify vendors about new returns or customers about status updates
Permission to Deletion==RMA Deletion – Choose to permit or deny vendors to delete RMA requests made by customers

Marketplace RMA Additional Modules

Marketplace PayPal Vendor Payments for Magento 2
M2 Marketplace PayPal Vendor Payments
This module lets store managers quickly transfer money to marketplace vendors directly via PayPal.Vendors add their PayPal account email to their profile, then simply set transfers to automatic or manual mode.
[ Userguide]
Marketplace Vendor Subscription Extension for Magento 2
M2 Marketplace Vendor Subscription
This module lets you create subscription plans for vendors, restricting how many products a vendor can create before payment.Each plan is created as a virtual product, which the vendor purchases to activate their subscription.
[ Userguide]
Product Return RMA Extension for Magento 2
M2 Marketplace RMA
Allow admin and vendors to manage return requests for products.Customers can open a return request. If approved by the admin or vendor, the product return and refund is managed by the admin.
[ Userguide]
Marketplace Questions and Answers Addon for Magento 2
M2 Marketplace Questions and Answers
Let customers ask vendors questions about their products from the product page.Vendors can answer the customer privately or publicly (meaning the question and answer will be published on the product page after admin approval). All questions and answers are manageable through the Admin panel.
[ Userguide]
Multiple Vendor Products Addon for Magento 2
M2 Marketplace Multiple Vendors Per Product
Allows multiple vendors to sell the same product in the Multi-Vendor marketplace.This feature can make your shop more organized and help creating price competition within your Marketplace.
[ Userguide]
Inventory Updater AddOn for Marketplace Magento 2
M2 Marketplace Inventory Updater
With this addon, vendors can point to a CSV file which be used on a daily basis to update their inventory in their marketplace installation. Stop wasting time with manual updates and instead automate the whole process.
[ Userguide]
Dropship Notification  AddOn for Marketplace Magento 2
M2 Marketplace Dropship Notification
With this addon, when store owner decides that order is ready to be sent (finished payment / invoiced) he can click on dropship button and the supplier is notified to send those products to customer.
[ Userguide]
Supplier Redirection addon for Marketplace M2
M2 Supplier Redirection
Add-on allows This addon will help to generate SEO Friendly URL for supplier profile page. The default supplier profile page URL would be {host}/supplier/view/id/{supplier_id}. Supplier can set url-key to access his profile page
[ Userguide]

Marketplace RMA Module Demo

Magento Extensions Demo Access

 

 

Marketplace RMA Module Image Gallery

Marketplace RMA Module Frequently Asked Questions

Please check the user guide to learn more about this extension.

How much RMA statuses, types or reasons can I create?

There are no limits on the number of statuses, types or reasons you can create.

Can vendors handle RMA requests?

Yes, they can do it via the vendor portal.

Do customers get notified about the return request status

By default, no, but there are email notification settings where an admin can enable customers getting notified.

Are vendors allowed to delete RMA requests?

By default, no, but an admin can allow it via backend configuration.

Can customers view their RMA request

Yes, go to My Account > RMA. There you will find a list of RMA requests, their status and option to view individ

Still have questions? Send us a message and we will reply within 24 hours.

 

 

Marketplace RMA Module Release Notes