Marketplace RMA Module for Magento 2 By CreativeMinds video placeholder

Easily handle RMA (Return Merchandise Authorization) requests on your Magento stores.

The module requires the CreativeMinds’ Marketplace Multi-Vendor extension for Magento 2 in order to work.

Gain the trust of your customer with the Magento RMA Module

RMA (Return Merchandise Authorization) requests are often time-consuming and costly to manage. The Marketplace RMA module is designed to streamline requests, ease support and improve customer satisfaction.

The RMA module works in three easy steps:

  1. Configure RMA statuses, types and reasons
  2. Let customers send RMA requests
  3. Handle RMA requests via admin panel or give permissions to vendors

RMA Requests Module Configuration

RMA Statuses

Manage the types of statuses that can be set for different stages in the RMA process. Create as many statuses as you like for own or vendor usage.

Examples: Open, Closed, Disputed, Possible fraud.

Admin RMA Status Management
Admin RMA Status Management

RMA Types

Specify types of user merchandise returns to better organize the requests.

Examples: Return, Discount voucher, Change size.

Admin RMA Type Management
Admin RMA Type Management

RMA Reasons

Give customers reasons for returning the merchandise in order to determine whether it is in line with the refund policy.

Examples: Item damaged, Wrong size, Customer didn't like product.

Admin RMA Reason Management
Admin RMA Reason Management

Marketplace RMA Module Related Resources

You need to have the Multi-Vendor Marketplace Extension installed before using this module.

Marketplace Multi-Vendor Manager Extension for Magento 2 with Frontend
M2 Marketplace Multi-Vendor Manager
Turn your online store into a Multi-vendor Marketplace with multiple supplier accounts that can create, update, track and manage products, orders and shipments, while maintaining exclusive admin capabilities.
[ Video]  [ Userguide]

Marketplace RMA Module Related Products

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A clever Magento® extension that allows you to easily create, track and display multiple custom error messages that explain to customers why their coupons could not be applied in your Magento® store.
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Sales Rep Commission Manager for Magento 2
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Marketplace RMA Module Detailed Features

Please check the user guide to learn more about this module.

Unlimited Rules – No limits for creating RMA types, statuses or reasons
Customer Submissions – Easy management and creation of return requests via my account page
Admin Management – Streamlined and modern interface to manage RMA requests and configure rules
Vendor Management – Allow vendors to handle customer RMA requests via vendor panel
Email Notifications – Choose to notify vendors about new returns or customers about status updates
RMA Deletion – Choose to permit or deny vendors to delete RMA requests made by customers

Magento Marketplace RMA Additional Requirements and Customization

Let us know if you are missing any marketplace functionality. We can help you customize the extension to meet your specific needs and business requirements.

Marketplace RMA Additional Modules

Marketplace PayPal Vendor Payments for Magento 2
M2 Marketplace PayPal Vendor Payments
This module lets store managers quickly transfer money to marketplace vendors directly via PayPal. Manage and track all payments in one place.
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Marketplace Vendor Subscription Extension for Magento 2
M2 Marketplace Vendor Subscription
Create different subscription plans for vendors, restricting how many products a vendor can create before payment. The vendor must pay to activate their subscription.
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Marketplace Questions and Answers Addon for Magento 2
M2 Marketplace Questions and Answers
Let customers ask vendors questions about their products from the product page. Both admin and vendor can answer the customer privately or publicly. All questions and answers can be managed from the admin panel.
[ Video]  [ Userguide]
Multiple Vendor Products Addon for Magento 2
M2 Marketplace Multiple Vendors Per Product
Allow different vendors to list the same product with different price and description. The customer sees a table with all options and can the product to the cart directly from the product page.
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Inventory Updater AddOn for Marketplace Magento 2
M2 Marketplace Inventory Updater
Allow vendors to update their inventory automatically every day. They simply point the module to a CSV file. Saves precious time spent with manual updates.
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Dropship Notification  AddOn for Marketplace Magento 2
M2 Marketplace Dropship Notification
Automatically notify vendors they have to send products to their customer once the order is completed. Use the default email template or create your own to match your eCommerce's style.
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Supplier Redirection addon for Marketplace M2
M2 Supplier Redirection
Let vendors choose a SEO-Friendly URL for their profile pages, making them easier to find by people and search engines. Better URLs mean better raking in Google
[ Video]  [ Userguide]

Marketplace RMA Module Image Gallery

Marketplace RMA Module Frequently Asked Questions

Please check the user guide to learn more about this extension.

What is RMA?

RMA stands for Return Merchandise Authorization. Sometimes called return authorization (RA) or return goods authorization (RGA), it refers to the process of handling the return request during the product’s warranty period, whatever the reason (fraud, damaged good etc).

How many RMA statuses, types or reasons can I create?

There are no limits on the number of statuses, types or reasons you can create.

Can vendors handle RMA requests?

Yes, they can do it via the vendor portal.

Do customers get notified about the return request status?

By default, no, but there are email notification settings where an admin can enable customers getting notified.

Are vendors allowed to delete RMA requests?

By default, no, but an admin can allow it via backend configuration.

Can customers view their RMA request

Yes, go to My Account > RMA. There you will find a list of RMA requests, their status and option to view individ

Marketplace RMA Module Release Notes

Version 1.0.5 17th May 2019

  • fix: fixed issues which is found during testing magento 2.31 version
  • fix: change the configuration display position

Extension First Release 9th January 2018