The Magento RMA Requests Module is a breeze to configure, submit and manage customer returns
It is a truly hassle free solution for RMA requests that are often time consuming to manage. Built for the customer, admin and vendor to streamline requests, ease support and improve customer satisfaction.
The RMA module works in three easy steps:
- Configure RMA statuses, types and reasons
- Let customers send RMA requests
- Handle RMA requests via admin panel or give permissions to vendors
RMA Requests Module Configuration
RMA StatusesManage the types of statuses that can be set for different stages in the RMA process. Create as many statuses as you like for own or vendor usage.
Examples: Open, Closed, Disputed, Possible fraud.
|Admin RMA Status Management|
RMA TypesSpecify types of user merchandise returns to better organize the requests.
Examples: Return, Discount voucher, Change size.
|Admin RMA Type Management|
RMA ReasonsGive customers reasons for returning the merchandise in order to determine whether it is in line with the refund policy.
Examples: Item damaged, Wrong size, Customer didn't like product.
|Admin RMA Reason Management|
Marketplace RMA Module Customer and Admin Journey
Marketplace RMA Module Related Resources
- Overview of Magento Online Tutorials for Beginners and Advanced Ecommerce Users
- Down to the Basics: How to Install a Magento Extension
- The Ultimate Beginners Guide to Magento
You need to have the Multi Vendor Marketplace Extension installed before using this module.
Marketplace RMA Module Related Products
Marketplace RMA Module Detailed Features
Please check the user guide to learn more about this module.
|Unlimited Rules – No limits for creating RMA types, statuses or reasons|
|Customer Submissions – Easy management and creation of return requests via my account page|
|Admin Management – Streamlined and modern interface to manage RMA requests and configure rules|
|Vendor Management – Allow vendors to handle customer RMA requests via vendor panel|
|Email Notifications – Choose to notify vendors about new returns or customers about status updates|
|RMA Deletion – Choose to permit or deny vendors to delete RMA requests made by customers|
Marketplace RMA Additional Modules
Marketplace RMA Module Demo
Marketplace RMA Module Image Gallery
Marketplace RMA Module Frequently Asked Questions
Please check the user guide to learn more about this extension.
How much RMA statuses, types or reasons can I create?
There are no limits on the number of statuses, types or reasons you can create.
Can vendors handle RMA requests?
Yes, they can do it via the vendor portal.
Do customers get notified about the return request status
By default, no, but there are email notification settings where an admin can enable customers getting notified.
Are vendors allowed to delete RMA requests?
By default, no, but an admin can allow it via backend configuration.
Can customers view their RMA request
Yes, go to My Account > RMA. There you will find a list of RMA requests, their status and option to view individ