Marketplace RMA Module for Magento 2 By CreativeMinds

Marketplace RMA Module for Magento 2

Easily handle RMA (Return Merchandise Authorization) requests on your Magento stores.
This module requires the CreativeMinds’ Marketplace Multi-Vendor extension for Magento 2 in order to work.
Marketplace RMA Module for Magento 2 By CreativeMinds main image
Tested up to
CE: 2.1.X, 2.2.X, 2.3.X, 2.4.X
EE: 2.1.X, 2.2.X, 2.3.X, 2.4.X
May 17, 2019
5.7 - 8.2.X

Gain the trust of your customer with the Magento RMA Module

RMA (Return Merchandise Authorization) requests are often time-consuming and costly to manage. The Marketplace RMA module is designed to streamline requests, ease support and improve customer satisfaction.

The RMA module works in three easy steps

  1. Configure RMA statuses, types and reasons
  2. Let customers send RMA requests
  3. Handle RMA requests via admin panel or give permissions to vendors

Users frontend submission
Users frontend submission

RMA Requests Module Configuration

Admin RMA Status Management
Admin RMA Status Management
Manage the types of statuses that can be set for different stages in the RMA process. Create as many statuses as you like for own or vendor usage.

Examples: Open, Closed, Disputed, Possible fraud.

RMA Types

Specify types of user merchandise returns to better organize the requests.

Examples: Return, Discount voucher, Change size.

Admin RMA Type Management
Admin RMA Type Management

RMA Reasons

Admin RMA Reason Management
Admin RMA Reason Management
Give customers reasons for returning the merchandise in order to determine whether it is in line with the refund policy.

Examples: Item damaged, Wrong size, Customer didn't like product.

Marketplace RMA Module Related Resources

Marketplace RMA Module Prerequisite Extension

You need to have the Multi-Vendor Marketplace Extension installed before using this module.

Marketplace RMA Module Detailed Features

Please check the user guide to learn more about this module.

Unlimited Rules – No limits for creating RMA types, statuses or reasons
Customer Submissions – Easy management and creation of return requests via my account page
Admin Management – Streamlined and modern interface to manage RMA requests and configure rules
Vendor Management – Allow vendors to handle customer RMA requests via vendor panel
Email Notifications – Choose to notify vendors about new returns or customers about status updates
RMA Deletion – Choose to permit or deny vendors to delete RMA requests made by customers

Magento Marketplace RMA Additional Requirements and Customization

Let us know if you are missing any marketplace functionality. We can help you customize the extension to meet your specific needs and business requirements.

Marketplace RMA Additional Modules

Marketplace RMA Module Image Gallery

Marketplace RMA Module Frequently Asked Questions

Please check the user guide to learn more about this extension.

What is RMA?

RMA stands for Return Merchandise Authorization. Sometimes called return authorization (RA) or return goods authorization (RGA), it refers to the process of handling the return request during the product’s warranty period, whatever the reason (fraud, damaged good etc).

How many RMA statuses, types or reasons can I create?

There are no limits on the number of statuses, types or reasons you can create.

Can vendors handle RMA requests?

Yes, they can do it via the vendor portal.

Do customers get notified about the return request status?

By default, no, but there are email notification settings where an admin can enable customers getting notified.

Are vendors allowed to delete RMA requests?

By default, no, but an admin can allow it via backend configuration.

Can customers view their RMA request

Yes, go to My Account > RMA. There you will find a list of RMA requests, their status and option to view individ

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