Custom Hourly Support Package for WordPress by CreativeMinds

Custom Hourly Support Package for WordPress by CreativeMinds

Custom Hourly Support Package for WordPress by CreativeMinds video placeholder

Hire a WordPress specialist for specific projects!

Our WordPress Custom Hourly Support Packages (a-la-carte) entitles you to use a specific number of hours (as indicated in the list) for technical support on your WordPress site.

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Support is provided by one of our expert WordPress developers and can cover plugin installations, component adjustments or software customization and development.

You will be contacted within 24 hours of your support request to review your requirements and to answer any questions that you may have. We look forward to working with you!

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WordPress Custom Hourly Support Package Details

Are you facing error messages, slowdowns and other issues preventing your WordPress site from working properly?

No need to spend hours on Google! Acquiring CreativeMinds support saves you the hassle and time.

This a-la-carte package can entail any WordPress service.

What We Do

  • Support – Fix small, medium and big WordPress errors that prevent your site from working properly
  • Audit – Review your site for backdoors and other security issues to ensure your data is safe
  • Development – Create tailored tools to solve your problems. We can create a plugin from scratch to tackle your challenges
  • Customization – Add features and adjust any of our 100+ plugins and add-ons so that it does exactly what you want
  • All of the Above – We can combine support, development, audits and more. It depends on your needs

Who Benefits The Most

  • Entrepreneur – Setting up an eCommerce, booking site or service listing all by yourself? Hire us and we’ll tackle specific issues
  • Small Businesses – You might not be able to hire a full-time WordPress specialist (and also might not need one). We can offer fast paced and personalized support
  • Big Businesses – Let’s solve your problems so you can work smoothly. We can create and adjust any WordPress tools so that your team can save time. You should also consider our WordPress Website Support and Maintenance Packages

How Many Hours Do I Need

That depends on the complexity of your needs and the severity of the issues.

Get in touch with us and we’ll provide the precise duration and description of what will be achieved.

Other WordPress Service Packages

Plugin Installation  Service for WordPress by CreativeMinds
WordPress Plugin Installation
Need help installing a WordPress plugin? We can help! Our expert WordPress developers will install and configure any plugins or add-ons onto your site based on your specified requirements.
WordPress Performance and Speed Optimization Service
Performance and Optimization Analysis
If your WordPress site is slow and sluggish, there is high chance that you will lose your visitors and search engine ranking as well. This service includes a review of your WordPress website and suggestions how to improve your WordPress site and optimize it to work faster.
Monthly WordPress Website Support Packages
WordPress Monthly Support Packages
WordPress theme updates, plugin updates, WordPress core updates, security audit, help desk support. In addition defined hours of monthly support for consulting, online training, bug fixes, graphic design support, integration and other enhancements and modifications.

How WordPress Support Helps You

  • Boost Performance – Is your site slow? Are users having a hard time loading pages? We’ll evaluate it and come up with a plan
  • Solve Conflicts – Experiencing constant crashes and errors? We can troubleshoot for you
  • Fix Theme – The site visual is off? Elements are misaligned or broken? You might need a theme adjustment

Fixing Common WordPress Errors, such as

  • White Screen of Death (WSOD)
  • 500 Internal Server Error
  • Error Establishing Database Connection
  • Connection Timed Out
  • Auto-Update issues
  • Parse, 404, PHP errors

How CreativeMinds Support Work

It’s simple! Once you purchase the service, just send an email to our support team so we can arrange the best way and time to perform the service.

WordPress Custom Hourly Support Package

Note that, due to the nature of the service, we might require full FTP and server access.

Why CreativeMinds Support

There are many reasons why you should hire us. Are you not sure or have a question? Get in touch with us!

  • Expertise – Our team is formed by WordPress specialists. We know what we are doing
  • Security – The integrity of your site and data are always the main concern to us
  • Priority – Your support tickets will be handled first, ensuring we can work together smoothly
  • Communication – Our team is ready to communicate and solve all questions in English

WordPress Custom Hourly Support Package Questions

I've just purchased support hours. What do I do? When will the service be performed?

You should have received a receipt with your purchase information. Please send an email to and we’ll kick-start the project.

As a rule, customization projects are performed within 10 business days after the date of purchase, and we agree on a date as soon as we get in touch.

This period can change if the project is particularly complex, but in that case we will notify you.

How experienced is the CreativeMinds support team?

Our developers are WordPress specialists with extensive PHP, JavaScript and CSS knowledge. That is important because, even though WordPress can be a user-friendly platform, it still has particularities that only a seasoned coder can detect.

We ensure our team experiences every step of the development process – from hearing and suggesting improvements to creating the plugin. This holistic view reflects on how we handle support, and it shows.

Our two support tier system helped them achieve a 78% “great” and 10% “ok” score for regular support tickets between February and April of 2019. Important to note: with this package, your tickets will be handled with priority.

Learn more and meet our team!

How many hours do I need?

That depends heavily on which issues you would like to be handled. But don’t worry: we calculate that for you. Please send an inquiry using the form below to know more.

Individual support, auditing and customization projects can each have varying durations. The better you are able to explain your needs, the more efficient the service will be.

Do I need to give CreativeMinds server access?

Most likely yes, as virtually every support task requires fine-tuning internal settings and it’s not efficient to relay these changes as suggestions to the customer. This includes an admin account on WordPress and access to server files via FTP.

If you are worried about your main admin account, we can help you setting up an admin account which you can delete in a later moment.

Finally, we are happy to provide you with an overall list of changes we performed so you can keep track of them.

WordPress Custom Hourly Support Package – Terms of Service

  • Customization projects will be performed within the next 10 business days
  • In case we are unable to complete the project, we will provide a full refund
  • In most cases, we will need to access your server (both FTP and WP-Admin) and might need to modify existing settings
  • We own the rights to reuse the code we create in one of our next product releases. This will enable us to continue to support this project with every new product version released
  • We will not be liable for any loss of data. Please backup your site before we start working

Keeping your Product Up-To-Date With Latest Product Updates

When we offer custom features we always add them back to the product base.

The reason is that it also benefit the customer as his version is not branched out of the main product version and he can continue updating the product.

In such case we also take the responsibility to make sure this feature will work from here after no matter which platform version or product version will be released.

In case your version is separated from the main branch, you will not be able to receive additional updates and will have to pay separately each time we push features or bug fixes for updating your unique version.

Do you need additional functionality?

We can implement additional features, change the interface and integrate external resources. Get in touch with us!

We Accept All Major Credit Cards
Accepted payment methods include all Credit Cards and PayPal