HelpScout Docs Portal Plugin for WordPress by CreativeMinds

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HelpScout Docs Portal Plugin for WordPress by CreativeMinds

WordPress HelpScout Docs Portal plugin supports showing all HelpScout knowledgebase articles using a shortcode on any post or page on your WordPress site.

    Help Scout Docs Portal Plugin for WordPress Description

    The Help Scout Docs Portal plugin is a supplement WordPress Plugin to the Help Scout Docs portal. The plugin uses the latest Help Scouts API and connects to your Help Scout docs knowledge base portal and displays all content using a shortcode on your WordPress site.

    This Help Scout plugin is easy to set up and use, all that is needed is the Docs API key to connect to a Help Scout account.

    The Help Scout Docs plugin supports both collections and categories, meaning it can show the whole content of a collection and same for a category. The Help Scout plugin also supports searching the Help Scout docs and showing pagination once showing the results.

    Help Scout Docs Portal Use Case Examples

    • Help Center – Provide your customers easy to read and categorized product knowledge and turn them into your product experts.
    • Product FAQ – Reduce customer support workload and give users answers and solutions to the their questions.
    • Knowledge Base – Organize your content into a central hub of knowledge, and provide users with valuable information.

    Using the WordPress Help Scout Docs Portal Knowledge Base Plugin

    • Show Help Scout Docs content on your WordPress site using your own main domain
    • Embed your Help Scout documentation into your product page
    • Search your Help Scout knowledge and show results on your own site

    Help Scout Docs Portal Plugin Additional Resources

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    Help Scout Docs Portal Plugin Features

    Please check the user guide to learn more about this plugin.

    • Support showing a category or collection level
    • Support searching the collection level
    • Support adding pagination to the long list of results
    • Customize labels
    • Ajax based

    Help Scout Docs Portal Online Demo

    2016-05-30_14-33-40This demo shows how a Help Scout category is shown on a site using a shortcode.

    Help Scout Live Demo – Plugin Documentation

    2016-05-30_14-33-40This demo shows the search results once searching for content

    Help Scout Live Demo – Showing Search Results Documentation

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    Help Scout Docs Portal Image Gallery

    Back-end Gallery

    HelpScout Docs Portal Frequently Asked Questions

    Please check the user guide to learn more about this plugin.

    Do you need to have an API key to retrieve data from the HelpScout Knowledge Base?

    Yes. In order to gain access to HelpScout Knowledgebase you need to obtain an API key and add it to the plugin settings

    Is there any limit to the number of categories or collections the plugin can support?

    No. All collections and categories found in HelpScout under your account will be retrieved, There is no such limit

    Can I create several pages, each showing a different HelpScout knowledge base collection on my WordPress site?

    Yes. The plugin supports showing knowledge base collections and categories using shortcodes. Therefor it is possible to place any number of shortcodes needed on different posts

    Still have questions? Send us a message and we will reply within 24 hours.

     

     

    Customer Reviews for the Plugin

    HelpScout Docs Portal Release Notes

    Version 1.1.9 28th Oct 2018

    • Update license package
    • Bugfix related to show search only

    Version 1.1.8 231st May 2018

    • Small fix in labels

    Version 1.1.7 25th May 2017

    • Updated licensing dashboard

    Version 1.1.6 28th July 2016

    • Updated licensing dashboard

    Version 1.1.5 28th June 2016

    • New shortcodes attributes.

    Version 1.1.4 27th June 2016

    • Added support to show “search only” (No results are displayed if the search is not used) option.

    Version 1.1.3 24th May 2016

    • Updated licensing dashboard

    Version 1.1.2 20th March 2016

    • Updated licensing api support.

    Version 1.1.1 25th Feb 2016

    • Added automatic updates from plugin dashboard
    • Replaced plugin admin interface including license activation and user guide

    Version 1.1.0 14th January 2016

    • Support for WP 4.4
    • Changed licensing system
    • Added support for the direct URL per each page
    • Better Ajax support

    Version 1.0.0 20th August 2015

    • First Release