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HelpScout Docs Portal Plugin for WordPress by CreativeMinds

WordPress HelpScout Docs Portal plugin supports showing all HelpScout knowledgebase articles using a shortcode on any post or page on your WordPress site.

Help Scout Docs Portal Plugin Description

The Help Scout Docs Portal plugin is a supplement WordPress Plugin to the Help Scout Docs portal. The plugin uses the latest Help Scouts API and connects to your Help Scout docs knowledge base portal and displays all content using a shortcode on your WordPress site.

This Help Scout plugin is easy to set up and use, all that is needed is the Docs API key to connect to a Help Scout account.

The Help Scout Docs plugin supports both collections and categories, meaning it can show the whole content of a collection and same for a category. The Help Scout plugin also supports searching the Help Scout docs and showing pagination once showing the results.

Using the Help Scout Docs Portal Knowledge Base Plugin

  • Show Help Scout Docs content on your WordPress site using your own main domain
  • Embed your Help Scout documentation into your product page
  • Search your Help Scout knowledge and show results on your own site

Help Scout Docs Portal Plugin Additional Resources

Help Scout Docs Portal Related Plugins

OnBoarding Widget
This plugin Improves user experience by adding a guidance widget anywhere on your wordpress site to display help items with a single click. This tutorial plugin helps with on site training and content is divided by sections such as videos, images, plain text and hyperlinks.
[ Video]  [ Userguide]
FAQ Knowledge Base and Widget
This plugin builds a frequently asked question (FAQ) knowledge base on your WordPress site. The plugin allows your WordPress users to search the frequently asked questions (FAQ) and vote for the best answers. Categorize frequently asked questions or create a FAQ forum for users.
[ Video]  [ Userguide]
Curated List & Knowledge base
The curated list manager plugin lets you organize links and content around categories and usably display the information. The plugin is a great tool for content marketing, knowledge sharing, or even preparing an assignment list.
[ Video]  [ Userguide]

Help Scout Docs Portal Plugin Features

Please check the user guide to learn more about this plugin.

  • Support showing a category or collection level
  • Support searching the collection level
  • Support adding pagination to the long list of results
  • Customize labels
  • Ajax based

Help Scout Docs Portal Online Demo

2016-05-30_14-33-40This demo shows how a Help Scout category is shown on a site using a shortcode.

Help Scout Live Demo – Plugin Documentation

2016-05-30_14-33-40This demo shows the search results once searching for content

Help Scout Live Demo – Showing Search Results Documentation

Help Scout Docs Portal Image Gallery

Back-end Gallery

HelpScout Docs Portal Frequently Asked Questions

Please check the user guide to learn more about this plugin.

Do you need to have an API key to retrieve data from the HelpScout Knowledge Base?

Yes. In order to gain access to HelpScout Knowledgebase you need to obtain an API key and add it to the plugin settings

Is there any limit to the number of categories or collections the plugin can support?

No. All collections and categories found in HelpScout under your account will be retrieved, There is no such limit

Can I create several pages, each showing a different HelpScout knowledge base collection on my WordPress site?

Yes. The plugin supports showing knowledge base collections and categories using shortcodes. Therefor it is possible to place any number of shortcodes needed on different posts

Still have questions? Send us a message and we will reply within 24 hours.



Version 1.1.9 28th Oct 2018

  • Update license package
  • Bugfix related to show search only

Version 1.1.8 231st May 2018

  • Small fix in labels

Version 1.1.7 25th May 2017

  • Updated licensing dashboard

Version 1.1.6 28th July 2016

  • Updated licensing dashboard

Version 1.1.5 28th June 2016

  • New shortcodes attributes.

Version 1.1.4 27th June 2016

  • Added support to show “search only” (No results are displayed if the search is not used) option.

Version 1.1.3 24th May 2016

  • Updated licensing dashboard

Version 1.1.2 20th March 2016

  • Updated licensing api support.

Version 1.1.1 25th Feb 2016

  • Added automatic updates from plugin dashboard
  • Replaced plugin admin interface including license activation and user guide

Version 1.1.0 14th January 2016

  • Support for WP 4.4
  • Changed licensing system
  • Added support for the direct URL per each page
  • Better Ajax support

Version 1.0.0 20th August 2015

  • First Release