As WordPress users, we understand just how frustrating it can be when you’ve downloaded or purchased a plugin and you’re keen to use it, but can’t seem to figure out how! It’s when you need WordPress plugins help.
As seasoned WordPress plugin developers, we also understand just how easy it is to assume that everybody understands things like HTML, Ajax, and other commonly used web tools, when in fact, that knowledge is only reserved for some of our users.
And that is ok! Users have other things on their minds – their business, their project, their job… Actually, it’s likely to be everything except learning how to set up a plugin. So here we recap all tools we provide to help our users.
How we tackle our WordPress Plugins Help and Tutorials
When we first launched our products, we wanted to have a wide enough basis of WordPress plugins help and tutorials.
They should serve not only the highly technical developers and software engineers, but also the common webmasters who just want their blog to run smoothly, or their Q&A to be awesome- and they deserve it!
Understanding what our customers truly want and need, we established several help resources to address the concerns of all WordPress users. Here goes…
In-Depth User Guides
One of the first things we do when releasing a new plugin is write a profound user guide that details the process of the plugin installation and configuration from A to Z.
Our user guides are written by the plugin developers and then edited by non-programmers to simplify complex terms.
They are organized so that the most basic ones are presented first. More complex plugins also have specific troubleshooting pages.
In addition, we always include screenshots from the plugin settings panel so you can see exactly what we’re talking about every step of the way.
Check our CreativeMinds Products Documentation website and see it for yourself.
Introductory WordPress and CM User Guides
If you are completely new to WordPress or are having trouble navigating CreativeMinds’ services, we also got you covered.
One subsection of our documentation is dedicated to General Support Issues. It covers topics ranging from how to download a CM plugin to what are shortcodes and how we handle GDPR Privacy concerns.
Check our General Support articles.
The next thing we do when releasing a new WordPress plugin is create a number of video tutorials that are based on the information in our user guides.
Doing this takes us a bit longer, because our video team may be technically oriented to some degree, but they are certainly NOT WordPress developers.
That alone is a good reassurance for us, as our video tutorials are made simple and clear to the common webmaster and blogger. The idea is to combine precise information with a pleasing presentation.
You can find these videos embedded around the relevant documentation. Also, every product page has a nifty link on the right sidebar, when videos are available.
Customer support has always been a major part of our agenda, with Pro plugin user inquiries being answered within no longer than 48 hours as a service guarantee.
More recently, we have come up with a brand new customer support ticketing system that serves the needs of our growing customer base, while helping us better track the questions that concern our users.
Users can create tickets from the Helpdesk page, by sending an email to firstname.lastname@example.org, or by checking their customer dashboard.
Every customer gets access to this dashboard when acquiring a premium plugin and it’s the best way to monitor ticket status.
When frequently asked questions are detected, we often turn them into posts which are then published on the plugin’s FAQ page.
We make our best to update this resource as often as possible and we are always happy when users suggest new questions!
Finally, if all hopes of resolving issues yourself are lost, you can always purchase one of our VIP support packages and we’ll spare you the hard work!
The premium support can include setting up plugins, a Skype call to explain important features and more – it depends on your needs.
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