Our company is currently growing, so we are looking for a full time customer success and documentation expert to join our office in Krakow and contribute to creating and improving our product knowledge base, improve product documentation and provide first tier customer support.
From this position, you will be responsible with:
- Preparing written as well as video based documentation for our products
- Preparing white-papers and knowledge base articles about our products
- Building web based product pages
- Participating in our first tier support helpdesk and answer customer pre-sale questions (during regular office hours)
- Technical aptitudes and the ability to learn new software programs in an accelerated way
- Knowledge of customer service practices
- Advanced English language skills at a level that enables writing technical documentation
- Ability to commit to a long term position
- SEO knowledge is a plus
- Access to the latest technologies and tools
- A friendly and multicultural working environment
- The opportunity to implement new ideas and see them become reality
- Constant focus on learning and professional development
- Motivating salary in line with the industry
If you think your experience matches our requirements and you are interested to join our team, please send an email to firstname.lastname@example.org or use the form below.
We look forward to find great people to join our team!
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