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David Rashty,

Customer Success and Documentation Expert Position at CreativeMinds

At CreativeMinds we are a young, ambitious team with a passion for excellent product development and an interest in helping people make the most of their WordPress and Magento experience

Job Description

We are looking for a full time Customer Success and Documentation Expert to join our team and contribute towards making sure our customers have all the necessary help they need at hand. Starting from clearly described product features, easy onboarding process of the plugin installation and vast but well organized and up-to-date documentation (both written and video).

From this position, you will be responsible for:

  • Preparing written as well as video based documentation for our products
  • Writing white-paper and knowledge base blog articles about our products
  • Direct contact with customers through helpdesk system and on-site chat
  • Updating product descriptions on our website
  • Testing our products extensively from user perspective
  • Gathering user feedback and making use of it
  • Maintaining the Frequently Asked Questions
  • Suggesting improvements for plugin features

Requirements

  • Excellent English language skills allowing to write technological terms in clear way, understandable for everyone
  • Interest in technology, ability to quickly start using new software
  • Very good organizational skills (keeping sync between product, product page and documentation
  • Methodical and self-organized ways of testing
  • Customer friendly oriented approach
  • Strong communication skills – you will work with customers, developers and management
  • Commit to a long term position
  • Good memory allowing to learn about tens of features of more than hundred of products will be a huge advantage

Benefits

  • A friendly and multicultural and multinational working environment
  • Interesting and varied problems to solve
  • A healthy mix of working with people and technology
  • The opportunity to make improvements and see them be a help for hundreds of customers
  • Motivating salary in line with the industry

If you think your experience matches our requirements and you are interested to join our team, please send an email to jobs@cminds.com or use the form below.

Job Submission Form

 

 

We look forward to find great people to join our team!

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