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Product Return RMA Extension for Magento 1 by CreativeMinds

Provide your Customers with the option to return the products bought and for Site Admins to control returns requests.

Product Return RMA Extension for Magento® 1

Our Magento RMA extension allows you to manage a returns system on your store, allowing your customer to request a return in a simple and easy way.

Cutomer RMA Request Form

Using the Magento RMA extension, provide your clients with the option to return products bought using an RMA form and have them refunded or replaced according to the return policy of the store.
An RMA request form in customer account
An RMA request form in customer account

RMA Manager Admin Dashboard

Admins are provided with the tools to control the exchange or return of items sold to customers, ensuring a clear way of tracking items until all transactions are closed.
An RMA request editing screen from admin dashboard
An RMA request editing screen from admin dashboard

Customer View of RMA Requests

Customer can track all RMA requests and status updates while being informed of admin approval to their RMA request.
A submitted RMA request as shown from customer account
A submitted RMA request as shown from customer account

Magento RMA Extension (Return Merchandise Authorization) provides your store the ability to offer improved standards of customer service.

Using the Product Return RMA Extension:

  • Easily create an RMA request – Using an RMA form, customers can select their order and products, customers then choose the request type, package condition, they can attach a file, add a reason for the return, and finally be required to agree with RMA policy.
  • Non logged Users RMA Request Form – The store admin can decide whether or not to allow guests to create RMA requests, the only data needed from a guest is the order ID and email address.
  • Partial return per order – If the order contains several items, the customer can select the item or items they wish to return.
  • Create RMA request from the store backend – Store admins can easily create an RMA request on behalf of a customer from the admin dashboard.

Product Return RMA Related Extensions

True Edit Orders
Provides the functionality to quickly edit ANY information in a Magento order, without creating a duplicate order
Custom Coupon Code Error Messages
Easily create custom error messages that explain why coupons could not be applied to the cart.
Product Review Coupon Incentive
Encourages customers to submit their product reviews in exchange for a coupon.
Fancy FAQ
Creates a beautiful responsive FAQ page which includes categories and questions with answers.

Product Return RMA Related Resources

Product Return RMA Extension Features

Please check the user guide to learn more about this extension.

  • Easily create an RMA request –  After selecting the order and products, customers then choose the request type, package condition, they can attach a file, add a few words describing the reason for the return, and finally they need to agree with RMA policy.
  • Non logged user request – The store admin can decide whether or not to allow guests to create RMA requests, the only data needed from a guest RMA is the order ID and email address.
  • Partial return per order – If the order contains several items, customers can select the item or items they wish to return.
  • Create RMA request from the store backend – Store admins can easily create an RMA request on behalf of a customer from the admin dashboard
  • Request status and type – The extension supports two RMA request types, refund or replacement. Product Returns RMA can add more types of RMA requests like: repair, credit, etc. RMA types are easily created in the Magento® admin dashboard.
  • Configurable Email notifications – Our RMA extension provides site admins with the ability to define the recipient of the RMA notifications.
  • Requests history – The extension provides visibility of the RMA history for each costomer

Product Return RMA Extension Image Gallery

Product Return RMA Extension Demo Request

Magento Extensions Demo Access

 

 

Product Return RMA Extension Frequently Asked Questions

Can a customer return any order?

For every order that has been shipped the customer will be able to create an RMA request.

To learn more about this feature see this Help article.

When can a customer return a order?

When the RMA request has been reviewed, approved and the status of the request changed from “Request Created” to “Request Approved”.

Can store admin set different options for the return for the customer to select from?

Yes, the Admin can configure different custom Reasons and Types for the customer to choose from when building an RMA request.

To learn more about managing RMA types see this Help article, to learn more about managing RMA reasons Click here.

Does the store admin get notified when an RMA is created by the customer?

Yes, the admin is notified of RMA requests.

To learn more about email notification settings see this Help article.

Can admin initiate a credit memo from the RMA?

Yes, there is a option to create a credit memo per return in RMA management in the Admin Panel.

Can a customer create RMA for only part of the items in the order?

Yes, he can choose the quantity and items from his order.

Can the RMA extension work with the Cminds Marketplace extension?

We have an RMA add-on for the marketplace extension that combines the two extension together.

To learn more about this and other Marketplace MultiVendor add-ons Click Here.

Still have questions? Send us a message and we will reply within 24 hours.

 

 

Version 1.0.3 16th May 2017

Version 1.0.2 13th April 2017

Version 1.0.1 23rd March 2017

  • Fixed fatal error on credit memo creation
  • Added email configuration
  • Added admin notification when new request created
  • Code refactoring

Product Return RMA Extension Release 8th Feb 2017