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Product Return RMA Extension for Magento 1 by CreativeMinds

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Provide your Customers with the option to return the products bought and for Site Admins to control returns requests.

Product Return RMA Extension for Magento® 1

Our Magento RMA extension allows you to manage a returns system on your store, allowing your customer to request a return in a simple and easy way.

Cutomer RMA Request Form

Using the Magento RMA extension, provide your clients with the option to return products bought using an RMA form and have them refunded or replaced according to the return policy of the store.
An RMA request form in customer account
An RMA request form in customer account

RMA Manager Admin Dashboard

Admins are provided with the tools to control the exchange or return of items sold to customers, ensuring a clear way of tracking items until all transactions are closed.
An RMA request editing screen from admin dashboard
An RMA request editing screen from admin dashboard

Customer View of RMA Requests

Customer can track all RMA requests and status updates while being informed of admin approval to their RMA request.
A submitted RMA request as shown from customer account
A submitted RMA request as shown from customer account

Magento RMA Extension (Return Merchandise Authorization) provides your store the ability to offer improved standards of customer service.

Using the Product Return RMA Extension:

  • Easily create an RMA request – Using an RMA form, customers can select their order and products, customers then choose the request type, package condition, they can attach a file, add a reason for the return, and finally be required to agree with RMA policy.
  • Non logged Users RMA Request Form – The store admin can decide whether or not to allow guests to create RMA requests, the only data needed from a guest is the order ID and email address.
  • Partial return per order – If the order contains several items, the customer can select the item or items they wish to return.
  • Create RMA request from the store backend – Store admins can easily create an RMA request on behalf of a customer from the admin dashboard.

Product Return RMA Related Extensions

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Creates a beautiful responsive FAQ page which includes categories and questions with answers.

Product Return RMA Related Resources

Product Return RMA Extension Features

Please check the user guide to learn more about this extension.

  • Easily create an RMA request –  After selecting the order and products, customers then choose the request type, package condition, they can attach a file, add a few words describing the reason for the return, and finally they need to agree with RMA policy.
  • Non logged user request – The store admin can decide whether or not to allow guests to create RMA requests, the only data needed from a guest RMA is the order ID and email address.
  • Partial return per order – If the order contains several items, customers can select the item or items they wish to return.
  • Create RMA request from the store backend – Store admins can easily create an RMA request on behalf of a customer from the admin dashboard
  • Request status and type – The extension supports two RMA request types, refund or replacement. Product Returns RMA can add more types of RMA requests like: repair, credit, etc. RMA types are easily created in the Magento® admin dashboard.
  • Configurable Email notifications – Our RMA extension provides site admins with the ability to define the recipient of the RMA notifications.
  • Requests history – The extension provides visibility of the RMA history for each costomer

Product Return RMA Extension Image Gallery

Product Return RMA Extension Demo Request

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Product Return RMA Extension Frequently Asked Questions

Still have questions? Send us a message and we will reply within 24 hours.

 

 

Version 1.0.2 13th April 2017

  • RMA created admin notification
  • RMA status changes.

Version 1.0.1 23rd March 2017

  • Fixed fatal error on credit memo creation
  • Added email configuration
  • Added admin notification when new request created
  • Code refactoring

Product Return RMA Extension Release 8th Feb 2017