Marketplace Vendor Questions and Answers Module for Magento 2 By CreativeMinds

Marketplace Vendor Questions and Answers Module for Magento 2

Increase customer engagement and trust with the ultimate Questions and Answers Module for Magento 2.
This module requires the CreativeMinds’ Marketplace Multi-Vendor extension for Magento 2 in order to work.
VIDEO DEMO
Tested up to
CE: 2.1.X, 2.2.X, 2.3.X, 2.4.X
EE: 2.1.X, 2.2.X, 2.3.X, 2.4.X
LAST UPDATED
July 26, 2022
PHP
5.7 - 8.2.X
VERSION
1.0.7

Magento Vendor Questions and Answers Description

Let customers submit product questions, and store admins or suppliers answer them!

Visitors will trust more your brand if they perceive it as engaged and informative. Questions and Answers is the answer to that.

Use the Q&A module module for Marketplace M2 to add a Question Form to each product page. Potential customers can use these forms to ask specific questions regarding the products they are interested in.


Vendor Questions and Answers Module Customer View

The module adds the tab 'Questions and Answers' to each product page.

Clicking on it will reveal the form where visitor and supplier/admin can interact.

Asking questions on the frontend
Asking questions on the frontend

Vendor Questions and Answers Module Supplier View

Supplier managing answers
Supplier managing answers
Store suppliers are able to answer questions from the Supplier panel.

The list of questions, both answered and unanswered, will appear.


Vendor Questions and Answers Module Admin Options

The admin has various options to configure the module and manage questions and answers.

  • Answer Questions – Easy backend option of replying to customers
  • Questions Limiting – Prevent overload of information, and display only the important questions
  • Hiding Q&A – Simple on / off switch to hide or display Q&A form
  • Delete Questions – Trash a question if it is not suitable for the product
  • Questions Approval – Require that newly asked and answered questions must be approved before appearing on the frontend
  • Notification System – Notify both customers and suppliers for new questions and answers


Marketplace Vendor Questions and Answers Module Related Resources


Marketplace Vendor Questions and Answers Module Prerequisite Extension

You need to have the Multi-Vendor Marketplace Extension installed before using this module.

Marketplace Vendor Questions and Answers Module Detailed Features

Please check the user guide to learn more about this module.

Answer Management – Both the supplier and the admin can answer customers
Limit Questions – Clutter free Q&A tab with limiting the number of displayed questions
Approval System – Choose to approve or decline questions before displaying them on the product tab
Email Notification – Notify both customers and suppliers for new questions and answers
Customer Opinion – Hear what your customers have to say, and take actions accordingly
Increase Trust – Customer Reviews are a big trust factor and incentive before buying a product

Magento Marketplace Questions and Answers Module Additional Requirements and Customization

Let us know if you are missing any marketplace functionality. We can help you customize the extension to meet your specific needs and business requirements.

Marketplace Additional Modules

Marketplace Vendor Questions and Answers Module Image Gallery

Marketplace Vendor Questions and Answers Module Frequently Asked Questions

Please check the user guide to learn more about this extension.

How to enable the module?

To Enable or Disable the addon from the Admin dashboard, navigate to Stores → Settings → Configuration → CMINDS SUPPLIER PRODUCT UPLOADER → Question and Answer Module

Is there an approval system?

Yes. To require Administrator approval, on the Admin Panel navigate to Stores → Configuration → Marketplace QA → Configuration. The second Setting toggles whether admin approval is require on and off.

Set this Admin Approval Required to ‘Yes’ to require approval or ‘No’ to allow questions be posted without moderation.

Can I limit the number of questions displayed?

Yes. To set the limit of the number of questions that can be asked, from the Admin Panel navigate to Stores → Configuration → Marketplace QA → Configuration. In the module settings identify the option Max Questions Per Product.

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