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Fancy FAQ Extension for Magento® 2 by CreativeMinds

Magento FAQ extension creates a sleek, responsive FAQ page with question categories and subcategories .

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Customers can easily search FAQ page with an autocomplete search bar to find exactly what they’re looking for.

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The Best FAQ Extension for Magento® 2.X

On any ecommerce site, it’s common for customers to have questions before buying a product or after purchasing.

Answering the same questions over and over can be frustrating and time consuming for customer service teams.

Avoid this by creating a customized FAQ page with all frequently asked questions using the Magento Questions and Answers extension.

FAQ Autocomplete Search Module

This Magento FAQ module allows the admin to save customer service time by displaying customized FAQ on an organized page with categories and sub-categories, an autocomplete search box, and responsive design.
Showing the autocomplete functionality. You can start typing the initial sentence and the autocomplete will show all relevant questions already in FAQ database
Showing the autocomplete functionality. You can start typing the initial sentence and the autocomplete will show all relevant questions already in FAQ database

Adding and Editing FAQ Questions

With the Magento FAQ Extension, admin can easily create a simple FAQ page, manage questions and answers in the admin panel, and set up categories for this FAQ page.

Admin can choose which question categories to show first in order to highlight featured categories

The Edit FAQ Question page from the admin dashboard
The Edit FAQ Question page from the admin dashboard

Using the Magento® FAQ Extension:

  • Customized FAQ Page – Create a sleek and customized FAQ page in your Magento®ecommerce store
  • Easily manage FAQ Page – Manage questions, answers and categories from the Magento®admin panel
  • Search FAQ – Search questions and answers in an auto-complete search box
  • Reduce Customer Support Load – Customers can find answers to product FAQ without contacting customer service
  • FAQ Knowledgebase Extension – Creates a self-service knowledge base available 24/7
  • FAQ Categories – Group questions and answers into categories and sub-categories
  • Responsive FAQ Extension – Fully responsive and beautiful design

Magento FAQ Extension Related Resources

Magento FAQ Module Related Extensions

M2 Product Questions
Enables your customers to ask a questions directly on the product page which admin can approve and answer.
M2 Custom Coupons Error Messages
Easily create custom error messages that explain why coupons could not be applied to the cart.

Fancy FAQs Extension Features

Please check the user guide to learn more about this extension.

  • FAQ Page- Creates a separate FAQ page in your Magento® store
  • Manage FAQ- Manage questions, answers and categories from the Magento®admin panel
  • Search Questions- Search bar ensures customers can easily find the questions they’re looking for
  • Auto-Complete Search- Customers can view possible questions immediately
  • Organize FAQ Page- Create FAQ topics & group questions and answers into categories
  • FAQ Navigation Menu– Show all question categories and sub-categories or featured ones
  • Hierarchical Categories- Change position of FAQ categories
  • Responsive FAQ- Fully responsive and beautiful design
  • Sub-Categories- Create question & answer sub-categories under a parent category
  • Easy Setup- After downloading, FAQ page link shows in ecommerce site footer
  • Knowledge Base- Creates an FAQ knowledge base customers can always access
  • Quick Answers- Makes finding help for product FAQ quick and easy
  • Time-Saving- Saves precious admin and customer time

Fancy FAQ Extension Image Gallery

Magento® FAQ Extension Frequently Asked Questions

Please check the user guide to learn more about this extension.

Is the extension mobile responsive?

Yes the extension is fully mobile responsive.

Does the extension have auto-complete search?

Yes. The search box has a built in auto-complete function.

How many categories can I add to my FAQ page?

There is no upper limit to the number of categories that can be added. Although it wouldn’t make a lot of sense to add many categories for the sake of keeping your FAQ section neat, you can add as many as you need.

To learn more about this feature see this Help article.

I will need to show and hide certain questions depending on the season or time of year, can I do this without having to recreate questions from Scratch?

Yes. Assign questions to a category. For example – “Christmas tour questions” – then set the category to be visible when you need it to appear on your FAQ or not visible when it is not relevant for customers.

To learn more about this feature see this Help article.

Is there any limit to the number of questions that can be asked or answered through the Fancy FAQ extension?

No. The extension will handle as many FAQ questions and answers as you can throw at it.

To learn more about this feature see this Help article.

How Can Questions and answers be Searched?

From the Admin Panel Questions can be searched through the Questions View. Answers can be viewed by opening the detailed view of the question.

From the Front-end customers can search questions and answers using the Searchbox on the FAQ page.

How many Subcategories can be added to the FAQ?

The Admin is free to add as many Child / Sub-categories as they need. You can also add sub-sub categories and so on to make the FAQ as complex as it needs to be.

To learn more about this feature see this Help article.

Still have questions? Send us a message and we will reply within 24 hours.

 

 

Version 1.0.1 19th June 2017

  • Fixed compilation issues

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    Extension First Release 20th September 2015