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Custom Coupon Code Error Messages for Magento® 2 by CreativeMinds

Custom coupon error extension for Magento® allows admin to customize a message displayed at checkout for each coupon error type.

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The custom coupon extension also provides a report showing coupon usage and error messages.

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Let Customers Know why their Coupon Code is Not Working

The Magento® Custom Coupon Code Error Messages extension allows Magento store administrators to create, track, and display custom coupon error messages when customers attempt to apply a coupon code to their shopping cart, and for whatever reason, the discount cannot be applied.

A single coupon code that isn’t working can result in decreased sales and more work for a customer service team, who must explain the error to customers each time.

Add Custom Coupon Code Error Messages

Showing Detaield Error Message at Checkout

By using the Magento® Coupon Code Error Messages extension, you can save customers frustration by displaying a logical reason why a coupon code cannot be applied to the shopping cart.
Showing an error message shown at checkout when a user adds a coupon which does not apply to the specific customer group
Showing an error message shown at checkout when a user adds a coupon which does not apply to the specific customer group

Campaigns Custom Coupons Messages

Offering discounts on a customer's cart price is an important sales strategy. Custom coupon codes are easy to distribute, but can sometimes be difficult to track.

What happens when a customer goes to use a coupon code and it doesn't work? It can be frustrating for customers when coupon codes aren't valid at checkout and no error message is displayed.

Showing an error message overall configuration with custom messages
Showing an error message overall configuration with custom messages

Customizing Coupons Error Messages

Detailed messages for possible errors can be added to each of your coupons in advance, no matter what language they are in or who they are intended for.

This creates a better user experience for shoppers and decreases the workload for store customer service.

Showing a report of all coupons
Showing a report of all coupons

Customers will no longer need to guess why a Magento® coupon code is not working or contact your customer service team for an answer! This greatly reduces the time your customer service team spends answering the same questions.

Custom Coupon Code Error Messages Extension for Magento® Uses:

  • Coupon Messages– Display checkout error messages for invalid coupon codes
  • Inform Customers– Relay important coupon code information to customers
  • Shopper Experience– Increase user experience for online shoppers
  • Introduce Promotions- Use error messages to introduce future promotions or other applicable coupons
  • Organize Coupons- Easily organize coupon codes and coupon error messages
  • Coupon Tracking- Track how many times a coupon code is used

Examples of Magento® Custom Coupon Code Error Messages:

  • Condition Not Met- The coupon does not meet the condition specified.
  • ExpiredCoupon codes are past their expiration date
  • One-time Use- A coupon has already been applied once
  • Login Required- Display an error message when customer login is required
  • Code Doesn’t Exist- Coupon codes no longer exists
  • Wrong Customer Group- A coupon code is assigned only to a specific customer group.
  • Other- Any other reason for rejecting a coupon code

Magento® Custom Coupon Code Messages Related Resources

Magento Custom Coupon Error Messages Related Extensions

M2 True Edit Orders
Provides the functionality to quickly edit ANY information in a Magento order, without creating a duplicate order
M2 Product Questions
Enables your customers to ask a questions directly on the product page which admin can approve and answer.

Features included with Custom Coupon Code Error Messages:

Please check the user guide to learn more about this extension.

Magento Coupon code Error Extension- code does not exist

  • Default Error Messages- Create & change default error message for each coupon error group
  • Individual Coupon Errors- Create error messages for individual coupons
  • Coupon does not exist- Define & display a custom error message when a coupon code does not exist
  • Expired Coupons- Define & display custom error message when a coupon exists but is expired
  • Usage Limit- Define & display custom error message when a coupon has reached the limit of usages
  • Usage per Customer Group- Define & display custom error message when a coupon has reached the limit of usages for a customer group
  • Coupon Use Conditions- Define & display custom error message when a coupon does not apply to the conditions defined in the admin panel
  • Customer Groups- Define & display custom error message when a customer is not in the defined customer group
  • Introduce Promotions- Use coupon error messages to introduce future promotions or other applicable coupons
  • Coupon Error Report- Display report of all error messages shown to users in the admin panel
  • Coupon Usage Report- Display report of all coupon codes used and how many times
  • Language- Create coupon code error templates in any language
  • Shopping Cart Rules- Define custom error messages for each shopping rule

Custom Coupon Code Error Messages Image Gallery

Custom Coupon Extension Frequently Asked Questions

Please check the user guide to learn more about this extension.

How would this extension improve user experience?

People like to be well informed. When customers fail to apply a coupon, instead of getting a default “coupon could not be applied” message, they will get a message that explains what they need to do next. Perhaps the code was entered incorrectly, or possibly they were not logged in and therefore the system could not recognize them as eligible for a discount. If they know what’s going on they are more likely to buy.

Can I create custom coupon code error messages for a specific coupon?

Yes. Custom coupon code error messages can be created individually for each coupon when they’re created. This is useful in cases when you’re using coupons in multiple languages, or if the coupon in intended for a very specific type of audience i.e. formal vs. informal

Alternatively, you can also apply your error messages to all coupon errors on the site through the extension configuration settings.

To learn more about this feature see this Help article.

Can I create multiple error messages for my coupons?

Yes. You can set a different error message for each coupon error scenario, meaning that instead of the default “coupon could not be applied”, you can explain why it could not be applied, for example: “Wrong coupon code entered” or “You must be logged in to use this coupon”.

To learn more about this feature see this Help article.

Can Custom error messages for coupons be set for all coupons or only individually?

Coupon error messages can be configured either individually or globally for all coupons used on your store.

To learn more about setting custom error messages for all coupon uses on the store see our Documentation.

Can I have store wide coupon code error messages and also implement error messages for specific coupon codes?

Yes. You can have custom error messages for both broad coupon errors as set through the System Configuration settings and also through the Cart Price Rules.

Having a different message in the Cart Price Rules for a specific coupon will mean that it will override the global setting. This allows for you to catch all coupon entry errors with your general message, but also to fine tune a little where you need to.

To learn more about this feature see this Help article.

Still have questions? Send us a message and we will reply within 24 hours.

 

 

Extension Version 1.0.13 28th Nov 2018

  • The layout of custom error messages form on tha admin side is improved

Extension Version 1.0.12 1st Nov 2018

  • Fix the problem with applying the coupon, which is dependent on the cart items’ conditions

Extension Version 1.0.11 10th May 2018

  • fixed the bug on rendering the coupons in the admin panel

Extension Version 1.0.10 8th May 2018

  • Add fix on validating coupon condition combination

Extension Version 1.0.9 17th Apr 2018

  • Add support of php7.1 –
  • Fixed the process of validating coupons with actions or/and conditions
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    Extension Version 1.0.8 13th Mar 2018

    • fixed magento error message on applying coupon with rule conditions

    Extension Version 1.0.7 3rd Aug 2017

    • Fixed error message when condition validation fails
    • Fixed checking expiration date when the rule has today’s end date
    • Updated composer dependencies

    Extension Version 1.0.5 6th Mar 2017

    • Fixed saving custom coupon error messages
    • Fixed doubled messages

    Extension Version 1.0.4 23rd Feb 2017

    • Update module dependencies.

    Version 1.0.3 15th Nov 2016

    • Fixed few bugs

    Version 1.0.2 20th Sep 2016

    • Fixed syntax issues

    Version 1.0.1 16th Sep 2016

    • Fixes in cart price rule error messages form for Magento 2.1

    First Release 1st April 2016