Documentation is a great way for users to better understand your products or services. We love documentation and documentation plugins.
Documentation plugins provide fast and effective customer support for your products or services. Documentation can be provided in any medium you choose – video, pictures, text, or a combination of all three. Good documentation eliminates the need for customers to contact support personnel over small or common questions.
These documentation plugins in this list are all excellent choices for displaying information easily and efficiently on your WordPress site. All of these plugins are also ideal for a variety of different sized companies, which sell all different types of goods and services. There are many ways to complete documentation and these plugins cover all these ways and more.
The HelpScout Docs Portal from CreativeMinds connects your HelpScout Docs Portal to WordPress. With the latest HelpScout API, you can display all relevant documentation directly on your WordPress website using a shortcode.
What is HelpScout?
HelpScout is the ultimate knowledge base software. It enables you to create comprehensive documentation for all of your products and services, with a sleek user interface that can reduce support ticket volume by at least 20%.
Add text, images, videos, and even tables to your articles to provide users with all the support they need in one place. HelpScout lets you categorize your documentation for simple and easy navigation.
And – with the CreativeMinds HelpScout Docs Portal – it’s possible to display your HelpScout documentation directly on your WordPress website.
HelpScout and WordPress: The Perfect Combination
HelpScout has a visually pleasing interface and simple to use navigation. Here’s how it looks when on your WordPress site:
You can link to all of your documentation. When links are clicked, users will be taken to the relevant documentation page, as below.
How It Works
Connecting HelpScout and WordPress couldn’t be simpler with the HelpScout Docs Portal plugin. Once the plugin is install, you can use a shortcode on any page of your WordPress website to display the HelpScout documentation.
There are a variety of shortcodes that you can use to display different elements – from single documentation articles to whole categories.
Common Use Cases
The HelpScout Docs Portal can be used in a variety of ways:
- Help Center – Create a help center for your customers, reducing the load on your customer support staff. Documentation can be used to take users from novices to experts.
- FAQ – Display frequently asked questions about your products and services in one place.
- Knowledge Base – You can even create a knowledge base on any topic, providing users with valuable knowledge.
However you choose to use it, the plugins settings can be tweaked to fit your needs.
To see the plugin in action, check out the HelpScout WordPress Plugin Live Demo.
The Documentor plugin lets users create online documentation easily. The plugin allows for fully customized pages and posts, with various color choices and font styles. The plugin was designed to produce professional documentation in a short amount of time.
This plugin is rather popular, and is a good choice for beginners. The plugin is very user friendly, customizable, and ideal for any type of quick documentation. Documentor also defaults to embedding documentation files to your website.
Simple Documentation is just that: A simple way to present documentation through WordPress. The plugin lets users share links, videos, quick notes and files to multiple websites. Admins can determine the number of items displayed per page, and easily add or remove content with a few clicks.
4. WP Help
WP Help is a well known documentation plugin which focuses on creating highly organized and itemized documentation for all WordPress users. The plugin lets users easily create, edit and arrange the documentation and fully customize it to their needs. The plugin is ideal for multisite use or services with a large number of clients, and includes all updates.
Documentation Plus allows users to create unlimited documentation using helpful shortcodes and pagination. Users can effectively create documentation for software, goods, or services, and fully customize the post font styles. This plugin is completely responsive and mobile friendly.
In conclusion, these are some of the best and most useful documentation plugins in existence. Each of these plugins has their own advantages and disadvantages, but all of them are ideal for getting the job done. Businesses of all sizes should be able to benefit from any of these customizable documentation plugins, and the many features they provide.
Other WordPress Plugins That Should Interest You