The 9 Best FAQ WordPress Plugins to Inform your Customers

Rachel Gearinger

For many businesses, having an FAQ page is a necessity. It is common for customers to have many of the same questions about products and policies.

The 9 Best FAQ WordPress Plugins to Inform your Customers

There are many values associated with FAQs that other types of sites can benefit from. Having an FAQ page can help your support team save time answering common questions by directing customers to instant information.

When used strategically, FAQs can route visitors to other content on your site. Also, they can improve your site’s SEO, as people tend to search using a question format when they are experiencing a problem.

The key to a great FAQ page is elegant design and usefulness. Customers should be able to find what they’re looking for quickly, without feeling overwhelmed. For more on effective FAQs, see this article on FAQ best practices.

If you want to add FAQs to your WordPress site, there are many different FAQ plugins that do just that. Searching WordPress.org alone brings up over 1,000 options.

To help you narrow the search, here is a list of highly rated, popular plugins. At the end of this post, there is a handy comparison chart.

Free FAQ Plugins

Arconix FAQ

Arconix FAQ - Free FAQ Plugins
- The 9 Best FAQ WordPress Plugins to Inform your Customers

With over 10,000 downloads and a 5/5 star rating, this free plugin is a great option. Users say it is simple to use and has great support from the plugin developer.

This plugin allows you to create questions and answers as custom post types. It’s easy to display your FAQ with the shortcode [faq]. The FAQ page shows questions and answers in a drop down box. FAQs can be shown individually or grouped by tags.

FAQ page with Arconix - The 9 Best FAQ WordPress Plugins to Inform your Customers

FAQ page with Arconix

This plugin doesn’t come with a ton of fancy options, but if you’re looking for something simple that works well, check out Acronix FAQ.

FAQ WD

FAQ WD - Free FAQ Plugins
- The 9 Best FAQ WordPress Plugins to Inform your Customers

If you’re looking for an elegant FAQ option, FAQ WD is a solid plugin. You can create an unlimited amount of questions and answers, then group them into categories for easy viewing. Specific categories can be displayed on pages/posts.

The accordion view saves space on the FAQ page, helping users to find relevant questions. This is also made easier with an FAQ-specific search box.

One possible FAQ page style with FAQ WD - The 9 Best FAQ WordPress Plugins to Inform your Customers

One possible FAQ page style with FAQ WD

Other options with this plugin include displaying category details, question authors, ratings, question creation date, and social sharing (Facebook, Google+, Twitter).

Question view with FAQ WD - The 9 Best FAQ WordPress Plugins to Inform your Customers

Question view with FAQ WD

Upgrading to the Pro version gives user 5 different customizable themes and the option for more.

Spider FAQ

Spider FAQ - The 9 Best FAQ WordPress Plugins to Inform your Customers

Spider FAQ is another free option created by the same developers as FAQ WD. It has over 5,000 active installs and a 4/5 star rating. While the two plugins are similar, they have several differences.

Users can customize the order of questions on the FAQ page using a simple editor. Images are supported for each FAQ. Likes, unlike, and hits are displayed for each FAQ. Spider FAQ is built to be SEO friendly.

FAQ page using Spider FAQ - The 9 Best FAQ WordPress Plugins to Inform your Customers

FAQ page using Spider FAQ

With the Pro version, users can access 22 customizable themes and alter the color, font, and dimensions of different elements in the FAQ page.

Ultimate FAQ

Ultimate FAQ - The 9 Best FAQ WordPress Plugins to Inform your Customers

The Ultimate FAQ plugin allows you to create FAQs in a list or accordion form. Display an entire FAQ page, most popular, most recent, or specific FAQs using shortcodes provided. There is also a shortcode to add a search bar.

Search feature with Ultimate FAQ - The 9 Best FAQ WordPress Plugins to Inform your Customers

Search feature with Ultimate FAQ

This plugin has a lot of cool features many of the other plugins don’t have. You can see statistics on how many times a FAQ is viewed and export FAQs to PDF to create a user manual. You can also add social media share links.

FAQ page with Ultimate FAQ - The 9 Best FAQ WordPress Plugins to Inform your Customers

FAQ page with Ultimate FAQ

Ultimate FAQ also has a pro version which gives extra features like allowing users to submit questions and answers on the front-end, exporting specific FAQs to a PDF, and advanced styling options. A drag and drop feature allows you to change the order of FAQs.

Quick and Easy FAQs

Quick and Easy FAQs - The 9 Best FAQ WordPress Plugins to Inform your Customers

Quick and Easy FAQs does just what it says. It makes creating a beautiful FAQ page easy. This plugin supports several shortcodes, including options to display FAQs in a list or toggle style, grouped, or filterable by group.

Toggle style FAQ page with Quick and Easy FAQs - The 9 Best FAQ WordPress Plugins to Inform your Customers

Toggle style FAQ page with Quick and Easy FAQs

It is also simple to change the background and border colors and toggle style text associated with FAQs in the dashboard. This plugin doesn’t have a ton of fancy features, but it does exactly what it says it will!

List style FAQ page with Quick and Easy FAQs - The 9 Best FAQ WordPress Plugins to Inform your Customers

List style FAQ page with Quick and Easy FAQs

Premium FAQ Plugins

Tribulant FAQ WordPress Plugin

Tribulant FAQ WordPress Plugin - The 9 Best FAQ WordPress Plugins to Inform your Customers

This premium plugin comes with a lot of different options. Drag and drop related questions or change the order of questions. Questions and answers are shown in a sliding accordion feature. They also have a built in image gallery.

Manage FAQ view shows shortcodes for each FAQ - The 9 Best FAQ WordPress Plugins to Inform your Customers

Manage FAQ view shows shortcodes for each FAQ

On the front-end, users can search questions and submit answers or questions of their own. The admin can then approve these submissions before anyone can see them. This FAQ plugin is also translation-friendly.

FAQ page with Tribulant FAQ - The 9 Best FAQ WordPress Plugins to Inform your Customers

FAQ page with Tribulant FAQ

The search form on the FAQ page finds search terms in both questions and answers. You can also customize the appearance of the FAQ page to make it fit with your site.

Tribulant FAQ search function - The 9 Best FAQ WordPress Plugins to Inform your Customers

Tribulant FAQ search function

Easy FAQs Pro

Easy FAQs Pro - The 9 Best FAQ WordPress Plugins to Inform your Customers

Easy FAQs Pro boasts an easy, user-friendly experience. This plugin provides a form for customers to submit new questions. Users are also able to use a search box to help find the question they need answered.

Add images to each FAQ, organize FAQs into categories, and display them in an accordion style. FAQs can be displayed in a widget or on any page or post.

FAQ page with Easy FAQ Pro - The 9 Best FAQ WordPress Plugins to Inform your Customers

FAQ page with Easy FAQ Pro

WP Responsive FAQ with Category

WP Responsive FAQ with Category - The 9 Best FAQ WordPress Plugins to Inform your Customers

This premium plugin by WP Online Support is only $2, so it’s basically free. Features include 8 colors to customize your FAQs and custom categories. You can customize any design with 11 different shortcode parameters.

Grid style FAQ with WP Responsive FAQ - The 9 Best FAQ WordPress Plugins to Inform your Customers

Grid style FAQ with WP Responsive FAQ

This plugin allows you to display FAQs in an accordion style or grid view. You can also add a thumbnail image for each FAQ.

Simple FAQ page with WP Responsive FAQ - The 9 Best FAQ WordPress Plugins to Inform your Customers

Simple accordion style FAQ page with WP Responsive FAQ

CM FAQ Plugin

At CreativeMinds, we weren’t satisfied with the FAQ options out there. We looked for a new way to show FAQs and make them easier to navigate for site visitors. The outcome? Our CM FAQ plugin.

FAQ page showing categories - CM FAQ Plugin - The 9 Best FAQ WordPress Plugins to Inform your Customers

FAQ page showing categories

This plugin puts a new spin on FAQs. Site visitors can vote up or down on answers to inform the site admin of their usefulness. There is also an option to display related questions using tags. FAQs can be organized by categorized and each category given a unique icon.

Individual question view in CM FAQ - The 9 Best FAQ WordPress Plugins to Inform your Customers

Individual question view in CM FAQ

The user-favorite accordion view is also present and helps boost your site’s UX.
CM_FAQ_Accordion View - The 9 Best FAQ WordPress Plugins to Inform your Customers

Perhaps the coolest feature of this plugin is the floating search widget with a live search feature. This can be displayed on any page to give your site visitors easy access to important information. In some cases, they don’t have to leave the page to find an answer.

Floating search widget in CM FAQ - The 9 Best FAQ WordPress Plugins to Inform your Customers

Floating search widget in CM FAQ

This plugin has many features that can be customized, including various colors, labels, and settings associated with the plugin. The result is a stylish FAQ display for your site.

To see the CM FAQ plugin in action, visit the demo site our CreativeMinds’ own WordPress FAQ page.

User Submissions

The CM FAQ plugin also supports user submissions via an add-on.

This way, you can invite users to add questions and answers to your FAQ, easing the process of creating the ultimate knowledge base.

Conclusion

There are many more plugins not mentioned on this list that can help you create an elegant FAQ page for your site. The key is to use a plugin that combines findability and design. Both will make a customer’s experience on your site a positive one.

Many of the plugins on this list allow you to customize design, add a search bar for ease of use, and group questions. Some even let customers add their own questions and answers to the list.

Of course, having a great FAQ page depends on many factors in addition to picking the right plugin, including asking the right questions. For an in-depth discussion of proper FAQ creation, see this article on designing effective FAQ pages.

Here you have some options. Maybe you have tried one of these plugins, or maybe you are currently using one not on this list.

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