Telegram is a messaging app with a focus on security and speed. It’s simple, super-fast, and free. In this article we’ll discuss how Telegram bots help businesses.
You can send pictures, messages, files, and videos of any type with Telegram. You can form groups for up to 200,000 people or channels for broadcasting to countless audiences.
Telegram is for everyone who wants reliable, fast messaging and calls. The platform supports mentions, replies, and hashtags. It helps maintain order and keep communication in large communities efficient.
Bots are third-party applications that run inside Telegram. You can use them to:
- Integrate with other services such as Gmail, YouTube, and GitHub
- Get personalized notifications and news
- Accept payments from Telegram users
Nine Ways In Which Telegram Bots Help Businesses
Interact with existing and potential customers
For most businesses, interacting with clients is one of the most labor-intensive actions. Responding to questions is an integral part of customer service. You also have to be able to handle requests that arise during the work process.
You can use a Telegram bot to create a “knowledge warehouse.” This knowledgebase can answer the FAQs that your customers may have. A robot can do it better than you ever could.
CM Telegram Bot
With CreativeMinds’ Telegram Bot Plugin for WordPress, you can send automatic group messages based on user interaction.
For instance: users write “problem”, the bot answers with the FAQ link. Someone writes “checkout issue”, the bot sends the contact information of the support team.
Finding a domain name
No business can succeed without a website. Yet in too many cases, when companies go to register a domain name, it’s already taken.
The alternative is to learn more about the owner and contact him or her if needed. Telegram has a WHOIS bot for that. The WHOIS bot allows users to find out all the information about a domain. It tells them who the owner is, and whether it’s available or not.
Telegram bots encourage users to take part in brand promotions. You can ask them to take selfies close to your shop, in your café, or with your goods. They can take photos on social networks and send them back to you for a reward.
It works as well as traditional radio or TV advertising, and it’s almost free. They’re fun and easy to do, and customers like them because they can get a reward at the end.
CM Telegram Bot
From telling a joke in reply to the “joke” message or suggesting a game involving your brand when a user prompts “entertainment”, the possibilities are endless.
Bots help you get rid of forms on your website. They enable discussions with your customers. It’s a great tool to generate qualified leads for your business.
You can deploy it on the web and in mobile apps, no coding required. It offers terrific insight into products you might already use, such as HubSpot and Slack.
Pricing ranges from free to affordable paid plans. Bots fit the needs of most small and midsized companies.
Chatbots are cheaper and more efficient than human representatives. Customers are more than willing to interact with them.
These bots engage in complex conversations. Their primary conversation mode is text, but they also use rich content such as images.
Rich content is valuable because it means companies can showcase products. Telegram also has access to a vast audience of 200 million users.
Getting immediate feedback from users
Customers can also use Telegram bots to reach you. This feature gives valuable information to help you advance your Telegram business model. To get feedback about a new good or service, all you have to do is ask your customer.
Phone calls are pricey, and they annoy people if you call at an inconvenient time. Customers almost always ignore the mail. Messages are a perfect way out.
According to reports, businesses deal with 265 billion customer requests ever year. Investing in Telegram bots helps companies to optimize customer service costs. Businesses should not overlook these costs, as they are never a cheap affair.
Small companies save costs with AI, which enables them to automate routine procedures. It also allows them to scale chat support during busy AI hours. It provides new customer service models.
You can use Telegram bots to schedule posts and view channel stats. You can also use it to add react buttons, write rich text posts, and so on.
Also, with Telegram, there’s no need for press releases and other traditional methods of getting messages out. All you need is one click send a message to all your customers.
Telegram is free, and it has a broader reach. It is the shortest and the quickest way to reach your clients wherever they are.
Anticipating user needs
A smart chatbot can offer services based on the prior requests of a particular customer. It can start doing so after it learns enough about him or her.
For example, imagine a travel service has a customer who goes to the Caribbean twice a month for a year. After a few months, the bot will be able to offer information on room availability. It can send an alert a few days in advance of that customer’s usual travel date.
The bot may also learn about restaurants and cafes near the customer’s destination. That, of course, would be a bonus for the customer.
Telegram bots can be powerful allies when employed smartly. There’s no doubt that Telegram Bots Help Businesses, so it’s only a matter of time to adopt them.
Creative Minds’ new WordPress Bot Plugin is a unique tool, combining the power of Telegram bots with the flexibility of WordPress. It sends automatic emails and SMS based on Telegram conversations and also shows Telegram messages in WordPress.