For many businesses, having an FAQ page is a necessity. For example, if you are an ecommerce store, it is common for customers to have many of the same questions about shipping, returns, etc.
There are many values associated with FAQs that other types of sites can benefit from. Having an FAQ page can help your support team save time answering common questions by directing customers to instant information.
When used strategically, FAQs can route visitors to other content on your site. Also, they can improve your site’s SEO, as people tend to search using a question format when they are experiencing a problem.
The key to a great FAQ page is elegant design and usefulness. Customers should be able to find what they’re looking for quickly, without feeling overwhelmed. For more on effective FAQs, see this article on FAQ best practices.
To help you narrow the search, here is a list of highly rated, popular plugins. At the end of this post, there is a handy comparison chart.
Free FAQ Plugins
With over 10,000 downloads and a 5/5 star rating, this free plugin is a great option. Users say it is simple to use and has great support from the plugin developer.
This plugin allows you to create questions and answers as custom post types. It’s easy to display your FAQ with the shortcode [faq]. The FAQ page shows questions and answers in a drop down box. FAQs can be shown individually or grouped by tags.
This plugin doesn’t come with a ton of fancy options, but if you’re looking for something simple that works well, check out Acronix FAQ.
If you’re looking for an elegant FAQ option, FAQ WD is a solid plugin. You can create an unlimited amount of questions and answers, then group them into categories for easy viewing. Specific categories can be displayed on pages/posts.
The accordion view saves space on the FAQ page, helping users to find relevant questions. This is also made easier with an FAQ-specific search box.
Other options with this plugin include displaying category details, question authors, ratings, question creation date, and social sharing (Facebook, Google+, Twitter).
Upgrading to the Pro version gives user 5 different customizable themes and the option for more.
Spider FAQ is another free option created by the same developers as FAQ WD. It has over 5,000 active installs and a 4/5 star rating. While the two plugins are similar, they have several differences.
Users can customize the order of questions on the FAQ page using a simple editor. Images are supported for each FAQ. Likes, unlike, and hits are displayed for each FAQ. Spider FAQ is built to be SEO friendly.
With the Pro version, users can access 22 customizable themes and alter the color, font, and dimensions of different elements in the FAQ page.
The Ultimate FAQ plugin allows you to create FAQs in a list or accordion form. Display an entire FAQ page, most popular, most recent, or specific FAQs using shortcodes provided. There is also a shortcode to add a search bar.
This plugin has a lot of cool features many of the other plugins don’t have. You can see statistics on how many times a FAQ is viewed and export FAQs to PDF to create a user manual. You can also add social media share links.
Ultimate FAQ also has a pro version which gives extra features like allowing users to submit questions and answers on the front-end, exporting specific FAQs to a PDF, and advanced styling options. A drag and drop feature allows you to change the order of FAQs.
Quick and Easy FAQs does just what it says. It makes creating a beautiful FAQ page easy. This plugin supports several shortcodes, including options to display FAQs in a list or toggle style, grouped, or filterable by group.
It is also simple to change the background and border colors and toggle style text associated with FAQs in the dashboard. This plugin doesn’t have a ton of fancy features, but it does exactly what it says it will!
Premium FAQ Plugins
This premium plugin comes with a lot of different options. Drag and drop related questions or change the order of questions. Questions and answers are shown in a sliding accordion feature. They also have a built in image gallery.
On the front-end, users can search questions and submit answers or questions of their own. The admin can then approve these submissions before anyone can see them. This FAQ plugin is also translation-friendly.
The search form on the FAQ page finds search terms in both questions and answers. You can also customize the appearance of the FAQ page to make it fit with your site.
Sugar FAQs is a popular premium FAQ plugin by Pippins Plugins, the creator of Easy Digital Downloads. Questions can be created as custom post types. The questions can then be organized by topic and specific topics displayed anywhere on your site.
With this plugin, FAQs can be displayed using nine different color themes. Like several of the other plugins, questions and answers are shown in an accordion style with the ability to hide answers for easy viewing.
Easy FAQs Pro boasts an easy, user-friendly experience. This plugin provides a form for customers to submit new questions. Users are also able to use a search box to help find the question they need answered.
Add images to each FAQ, organize FAQs into categories, and display them in an accordion style. FAQs can be displayed in a widget or on any page or post.
This premium plugin by WP Online Support is only $2, so it’s basically free. Features include 8 colors to customize your FAQs and custom categories. You can customize any design with 11 different shortcode parameters.
This plugin allows you to display FAQs in an accordion style or grid view. You can also add a thumbnail image for each FAQ.
At CreativeMinds, we weren’t satisfied with the FAQ options out there. We looked for a new way to show FAQs and make them easier to navigate for site visitors. The outcome? Our CM FAQ plugin.
This plugin puts a new spin on FAQs. Site visitors can vote up or down on answers to inform the site admin of their usefulness. There is also an option to display related questions using tags. FAQs can be organized by categorized and each category given a unique icon.
Perhaps the coolest feature of this plugin is the floating search widget with a live search feature. This can be displayed on any page to give your site visitors easy access to important information. In some cases, they don’t have to leave the page to find an answer.
This plugin has many features that can be customized, including various colors, labels, and settings associated with the plugin. The result is a stylish FAQ display for your site.
To see the CM FAQ plugin in action, visit the demo site.
There are many more plugins not mentioned on this list that can help you create an elegant FAQ page for your site. The key is to use a plugin that combines findability and design. Both will make a customer’s experience on your site a positive one.
Many of the plugins on this list allow you to customize design, add a search bar for ease of use, and group questions. Some even let customers add their own questions and answers to the list.
Of course, having a great FAQ page depends on many factors in addition to picking the right plugin, including asking the right questions. For an in-depth discussion of proper FAQ creation, see this article on designing effective FAQ pages.
Here you have some options. Maybe you have tried one of these plugins, or maybe you are currently using one not on this list.
Which FAQ plugin is your favorite?